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Principal support Officer – Schools ICT

North Yorkshire County Council
Northallerton, North Yorkshire
£30,451 Per Annum
Closing date
19 Dec 2021

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Corporate Services, IT, Education, Schools, Skills and Learning
Job role
Contract Type
Full time
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Job Details

Schools ICT are looking to recruit an experienced ICT professional to join our team of Principal Support Officers.

Schools ICT, a traded service of North Yorkshire County Council, are part of the wider Technology & Change Service and work closely with North Yorkshire Education Services as part of NYCC’s commercial services. 

Over the last 26 years, Schools ICT have built a solid reputation for delivering high quality, customer focused ICT support and development services. Our 54 staff currently provide services to more than 500 educational and commercial customers.

 Working under the direction of one of our Operational Team Leaders, you will play a key role in developing and delivering high level IS/ICT support to a diverse range of commercial, business and educational customers. You will be self-motivated and comfortable both working alone or as part of an established team.

You will have significant and demonstrable experience of installing, managing and supporting Microsoft Client/Server LANs, Internet connectivity and security, network printing and presentation devices. You will have experience or knowledge of cloud-based platforms such as Microsoft 365 and/or Google and their application and support in current business and educational settings.

You will join an established team of five Principal Support Officers delivering high level support across our range of support and development services.

The role of Principal Support Officer is broad and varied and is likely to require you to:

  • Provide expert second line support either on the phone, remotely or on site.  Giving definitive technical guidance to business and educational customers at all levels and to colleagues in the wider organisation.
  • Analyse and resolve complex technical problems.
  • Lead and/or assist on specific installation or technical projects.
  • Work professionally and efficiently with our 3rd party contractors and suppliers to ensure a high level of communication and customer satisfaction.
  • Build strong relationships, with colleagues, customers and suppliers
  • Keep up to date with new technologies, assessing and reporting on potential for service development.

This post is based at County Hall, Northallerton however, during current Covid restrictions, you may work from home.

If you would like to speak to someone about the role, please contact


The County of North Yorkshire is the largest County in England and Wales. Within the county are 598 square miles of the Yorkshire Dales National Park, and 530 square miles of the North York Moors National Park. The county is included in the Yorkshire and Humberside Region.

Whilst the economy of the County has traditionally been dependent on agriculture and tourism, there is a fast growing high technology base and this, together with other forms of light manufacturing industry, is of increasing importance. The County Council has an active policy of economic development and the predominantly rural character of the County is highly attractive to high technology businesses as well as the traditional industries of farming, food production and tourism. The County contains several centres of great historic interest, market towns that invite light industrial development, the modern coalfield area in the South, scenic, lightly populated upland areas and the extensive lowland area in the Vale of York.

Find Us
0845 872 7374
County Hall
North Yorkshire
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