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Resident Liaison Manager

Camden London Borough Council
Camden, London (Greater)
Closing date
2 Jan 2022

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Housing, Community Services, Neighbourhood Services
Job role
Contract Type
Full time
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Job Details

Alternative flexible working options available / open to discussion  

Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. Because we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. The Resident Liaison Manager will be part of the wider Chalcots major works project team delivering a major building envelope refurbishment with residents in situ and ensuring safety, resident care and consideration and compliance of the estate towers.
The Role

You will lead on developing and implementing the relationship and engagement opportunities for all residents living on the estate prior and during the delivery of a major repairs work.

You will be working in a front-line environment with residents, understanding their specific needs and requirements, including those who are vulnerable, elderly and disabled. As such, the role demands a creative and innovative approach to understanding customer perception, setting up and nurturing effective engagement channels, delivering on promises and commitments, liaising with resident community champions and capturing and measuring impact and making improvements.  

You will have a major responsibility for setting up relevant channels for listening and responding to residents’ views and perceptions of over 710 residents during the major works with a value in excess of £100M. 

The role requires robust leadership and effective resident liaison skills whilst working creatively with a range of internal and external colleagues.  
The Chalcots Estate Major Works project team will strive to deliver a best-in-class, high quality example, fire safe, façade project, that will be fully compliant with the references made following Dame Judith Hackitt independent review of the building regulations and proposed new fire safety regulations for high rise buildings.

The post holder will primarily be based on the Chalcots estate.

You will have an understanding of all necessary legislation including, but not limited to, GDPR, safeguarding and housing regulation and the ability to devise and develop innovative solutions to project related problems and ability to relate these to the customer experience.

You will have an excellent ability to manage relationships, networks and expectations with a strong background in customer facing services and housing management or regeneration.

You will have strong understanding and successful track record of resident engagement and community development; including meeting the needs of our residents and neighbourhoods creatively and innovatively to explore possibilities for improvement and more effective engagement.

Working for Camden

We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine how we’re supporting our communities, and we’ll redefine what a career can be. If that sounds good to you, we’d love to talk.

At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Click HERE to see full details of our benefits.

Additional information

To view the Job Profile, please click HERE

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the essential criteria listed in the Job Profile.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

Asking for Adjustments

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at or post to 5 Pancras Square, London, N1C 4AG.


Camden: A diverse and vibrant borough
What makes us different?

Camden London Borough Council offers the opportunity to create a place for everyone. The council is committed to excellence and aims to recruit vibrant and talented people to develop and cultivate highly competent work teams. 
Camden Council promotes culture, innovation and excellence by celebrating awards such as the Camden Business Awards, Community Support Awards and Camden Design Awards. 

Great values

Based in the heart of the capital, Camden has much to offer its dedicated staff. The council is committed to excellence, and dedicated to safeguard and support the welfare of vulnerable adults, young people and children. Camden aims to work hand to hand with the communities it serves to find new and better ways to increase quality of life.
Why work for Camden?

  • Camden is committed to providing high quality services
  • Competent and skilled work teams.
  • A trusting, supportive working environment
  • Strong focus on innovation
  • Competitive salary.
  • Free season ticket / travelcard loan scheme. 

Would you like to work in an innovative, multicultural, vibrant and transforming environment?

Camden may offer the opportunity you are looking for.

Find Us
020 7974 4444
Town Hall
Judd Street
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