Job Description

IT Support Consultant – PATCHING AND WINDOWS UPDATES

Salary range: £39,867 - £46,839 p.a. inc

Hours of work: 36 hours per week 

Contract: Permanent    

Location: Brent Civic Centre and other locations from time to time    

We are a shared ICT service, supporting the local councils in Brent, Lewisham and Southwark, as well as the Local Government Association, Lewisham Homes and the Department for Housing and Pensions. We are located at the Brent Council’s Civic Centre, Wembley, with onsite client teams at Laurence House in Catford and Tooley Street, near London Bridge, Southwark

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

About the Shared Technology Service

We are looking to add talent to our Platform team across in a number of areas, specifically for this role we are looking for an expert in patching and windows updates.

We are looking to add talent to our Platform Team in a number of areas, specifically for this role we are looking for an expert in patching and Windows updates.

With a customer-focused attitude, the IT Support Consultants will take ownership of calls and resolve these within their SLAs. They will work on a rota basis covering call triage, call resolution & escalation, on-site support across all shared service sites, project related work, and provide cover for colleagues in other teams as and when required.

The successful candidates will design and implement solutions to technical issues, meticulously documenting these to aid colleagues with similar tickets to resolve. The IT Support Consultants will need to provide out-of-hours cover occasionally.

Additional responsibilities for more senior role include management of suppliers & contracts and being a technical authority in patching and Windows updates - you will then use this authority to influence the design of future IT services.

The Person

The ideal candidate, a subject management expert in patching and windows updates, will show commitment to resolving technical issues, specifically security issues around patch management and zero day exploits. They will be flexible in their approach and have an ability to see the bigger picture by prioritising efficiently. This role brings a varied range of challenges so the IT Support Consultants will be willing to learn continuously. You will be able to demonstrate the ability to patch and update MS Windows Servers (virtual and Cloud hosted) using System Centre Configuration Manager (SCCM) and Microsoft End Point Configuration Manager. In addition you will be responsible for Anti- Virus Software Management on Servers using “System Center End Point Protection(SCEP)”. “ManageEngine” patch management skills would be desirable. As this is a third level support role, we would anticipate demonstrable experience in business continuity and disaster recovery planning. In addition to ensuring continuous service availability, you will expected to report on patch management and that it remains above the defined threshold.

The successful candidate will have good interpersonal and communication skills in discussing resolutions with users and their team. They should be willing to go the extra mile to take responsibility in ensuring a high level of service for our partners and other organisations we support.

More information

Job description

Please apply online via our application portal.

To find out more please speak to our talent acquisition lead, Jo Cumper, on 0208 937 1142 or email jo.cumper@brent.gov.uk to set up a call.

Timetable

This IT Support Consultant – Patching & Windows Updates role closes 06 January 2022 with interviews early 2022

Additional Information 

Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.

Brent has a positive approach to flexible working.

As a disability confident employer Brent welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on recruitment@brent.gov.uk

Please note CVs will not be considered as part of your application for this position.