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Senior Resident Liaison Officer

The Royal Borough of Kensington & Chelsea Council
Kensington and Chelsea, London (Greater)
£36,618 - £44,598 per annum
Closing date
23 Jan 2022

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Housing, Housing Associations
Job role
Contract Type
Full time
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About Us:

Can you can make a difference to housing for local residents?

This department is responsible for housing, communities and improving the lives of local residents.  This includes landlord services and estate management, planning, refurbishment, and advice and support to help maintain healthy and safe homes.

A significant part of our work is focused on creating stronger communities, by working together with local residents on recovery following the Grenfell tragedy.  

In response to London’s affordable homes crisis, we are committed to building more social housing to help people on lower incomes to live, work, and raise their families in the borough. Our housing team also work closely with affordable housing providers and other agencies to manage homelessness and give support to older residents to live independently.

The Role:

We are looking for a motivated individual to fill the post of Senior Resident Liaison Officer and join for the Capital Delivery Team.

The person will manage a team of Resident Liaison Officers and work with Project Managers to develop communication plans to assist in delivering complex large-scale projects. You will be dealing with various internal and external stakeholders for example; Residents, Consultants, Contractors, Resident Liaison officers, Resident associations, Councillors, Colleagues in Housing Management and across the Property Services team.

Please refer to the Job Description for more information. 

About You:

At RBKC, our residents are at the heart of all we do, and this role would entail working alongside various colleagues and teams in order to assist in the delivery of the Council’s Housing Capital Programme.

You will be an enthusiastic team leader, with a passion for great Customer Service, and enthusiastic about playing a key in improving the quality of Housing in the Royal Borough of Kensington & Chelsea.

You’ll have excellent communication skills, both in writing and verbally.

You will have the ability to plan the work of your team in a logical way and be able to work well under pressure and to tight deadlines.

Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s will not be considered for this role.

Additional information

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We do not accept speculative CVs from any source.

Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

If you experience difficulties with the recruitment application process, please contact the recruitment team by email:

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