Salary: £20,493 to £22,627
Hours: Monday to Friday – Weekend ceremonies flexible - additional pay if worked
Contract: Established – Full time – we welcome applications for part time
Location: Harrogate Bilton House
Do you have a strong customer focus with exceptional people skills? Do you have a good command of written and verbal English? Are you experienced in admin and/or clerical duties? Are you looking for a role that marks a milestone in someone’s life?
Our Registration Service is a statutory service delivered by the County Council on behalf of the Registrar General and the General Register Office (GRO), which is part of the Home Office. Our main purpose is to create accurate and timely records of all births, still-births, deaths, marriages and civil partnerships occurring across North Yorkshire. We also offer other services such as citizenship ceremonies, and non-statutory civil ceremonies such as Renewal of Vows.
As our Ceremonies Assistant you will be responsible for providing a high quality, prompt and professional service for the booking and organisation of statutory and non-statutory ceremonies in North Yorkshire and contribute to the development of such services in line with the County Council’s corporate aims and objectives. This is a non-customer facing role where communication with our customers is via email and telephone. You will also provide telephony, clerical and administrative support to the Registration Service, particularly to the Superintendent Registrar, their Deputies and Senior Registrar – Area Manager when required. Due to Covid-19, working arrangements are flexible and a mix of home and office working can be offered. However, an initial period of training will be undertaken in the office.
This role offers you the opportunity for career development, and to train and participate in some ceremonies.
You will join a supportive team in the Harrogate office. The working days are Monday to Friday, weekend ceremonies are voluntary and flexible and for which you will receive an enhanced sessional payment. Ceremonies are not just at the Registration Office, you may be required to perform ceremonies in any of our approved venues, either way you will have a chance to be part of someone’s special day.
What you will bring
You will be confident, diplomatic with a good command of written and verbal English with an accuracy of spelling. You must also be able to demonstrate a high standard of professional service delivery and positive customer focus. You must have experience of dealing with the general public, preferably in a frontline service, with good communication and organisational skills and the ability to deal with customers from all backgrounds, sometimes in difficult situations. Attention to detail and accuracy are also vital in this role.
Working at North Yorkshire County Council
North Yorkshire County Council prides itself on being the biggest employer in North Yorkshire as well as being the employer of choice. Our vision is for North Yorkshire to be a thriving county which adapts to a changing world and remains a special place for everyone to live, work and visit. We are a top-rated authority and great changes are afoot to continue with the improvements that have already transformed working within the council.
We welcome and celebrate diversity and inclusion, and the strengths this brings to our communities and workforce. We aim to provide excellent and efficient local services enabling everyone to fulfil their potential, to do this we give everyone equal access to services and job opportunities. We heavily invest in the development of our employees, providing training and development to further enhance their careers.
We can offer you a comprehensive benefits package including continuous professional development; flexible working hours; local government pension scheme; salary sacrifice schemes and employee discount benefits.
Closing date: 23rd January 2022
Interview date: 31st January 2022