Welfare Rights Caseworker

Royal Borough of Greenwich
Greenwich, London (Greater)
£32,418 - £34,209
Closing date
30 Jan 2022

View more

Corporate Services, Finance
Contract Type

Job Details

SO2 - £32,418 - £34,209

2 x 35 hours a week

1 x 17.5 hours a week

We would like to recruit fixed term contract positions within Greenwich Welfare Rights Service and Universal Support Teams. The posts are fixed term initially until the end of March 2023 (extension subject to further funding).

We are a specialist welfare rights service, providing information and advice about the full-range of welfare benefits and tax credits to staff, advisers and residents. Support for staff includes a full training programme, analysis of the impact of benefit changes and advice for council colleagues and front-line advisers. Services for residents are mainly delivered through a telephone advice line, but also include information and publicity, talks, work with partners on specific projects, and outreach services.

In 2018, our service expanded to set up a Universal Support Team, which supports residents moving to and receiving Universal Credit to ensure that their claim is calculated correctly and their income is maximised.

Welfare Rights Caseworker vacancies:

There is a vacancy in our general team for 17.5 hours.

The key focus of this post will be providing advice and information to borough residents, and to undertake casework which falls within our funded projects.  Advice will be delivered primarily by telephone, although may include outreach work subject to restrictions. We want to recruit a strong team member with a sound knowledge of key welfare benefits knowledge. This is currently funded until March 2023.

There are also two full time vacancies for our new take up project.

The new project is dedicated to take up work, utilising Council data to identify residents who are missing out on benefits and to support them with making the appropriate claims where needed, as well as provide comprehensive casework with any other benefit issues identified. This is currently funded until March 2023. 

For an informal discussion about this opportunity, please contact Corin Hammersley;    Corin.Hammersley@royalgreenwich.gov.uk     0208 921 3453  

If you require any assistance in viewing or accessing this opportunity, please contact recruitment@royalgreenwich.gov.uk or call 020-8921-8977

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

Advert Close: All vacancies close at midnight unless otherwise stated.

Secondment (development opportunity): This secondment is an employee development opportunity and therefore is open to applications from existing RBG employees only. Appointment to a secondment opportunity is subject to the agreement of your Chief Officer to be released from your permanent/substantive post.

How Applications are Scored: Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application. If you have a disability and are unable to meet some of the job requirements specifically because of your disability, please address this in your application. If you meet all the other criteria, you will be shortlisted and we will explore jointly with you if there are ways in which the job can be changed to enable you to meet the requirements.

Internal Only Advert: This vacancy is being advertised internally only – this means it is only open to applications from existing employees, agency workers, apprentices and GSP/GSS employees.

Interview Arrangements: During this time, our priority for all of our recruitment activity is to make sure our applicants, hiring departments and new starters are informed, safe and supported. Careful and thorough consideration will be given to interview arrangements and for any essential in-person recruitment, we will ensure this is held in a suitable, secure setting with additional arrangements to ensure any current safety requirements are fully adhered to.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.


Why work for the Royal Borough of Greenwich?

The Royal Borough Of Greenwich supports equality and diversity in the workplace. The borough has a clear commitment to the LGBT community, mental health issues, race equality and disability.

Greenwich offers a diverse range of roles, from junior to senior positions, spanning service sectors from children’s services to engineering.

With the main council offices based in the heart of Woolwich, employees also benefit from an excellent transport links, while central London is just 20 minutes away.

Excellent benefits

  • Up to 31 days leave per year.
  • Flexible working hours.
  • Developing opportunities to maximise employee’s potential.
  • Annual season ticket loan.
  • Greenwich One Card which entitles employees to discounts at local businesses.
Find Us

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert