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Passenger Assistant - Scarborough

North Yorkshire County Council
Scarborough, North Yorkshire
£9.43 to £9.81
Closing date
30 Jan 2022

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Health and Social Care, Health, Social Care
Contract Type
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Job Details

Are you someone who is looking for a role that gives something back to the Community? Are you looking for a role that is vocational rather than a career? Do you want to join a team of great people from various backgrounds who enjoy providing an outstanding service?

We are looking for Passenger Assistants to join our Integrated Passenger Transport service in providing a vital service to the residents of North Yorkshire.

Our Team

Our service is responsible for the safe and efficient use of seventy-five minibuses used to transport people in North Yorkshire. Our team comprises approximately 250 drivers and passenger assistants that operate at locations throughout North Yorkshire.

The team delivers approximately 250,000 passenger journeys per year including 20,000 wheelchair user journeys. The transport provided enables people to access day centres, learning opportunities, supported employment and other meaningful activities in our community. We also undertake registered local bus services and community transport journeys, we also provide passenger assistants for children who require extra support to attend school.

We have a great working environment, with a team of people who want to give something back to the community.

Our core working hours are Monday to Friday. 07:00 to 10:00 & 2:30 to 5:30 we have various hour contracts to suit your personal circumstances please annotate on your application the hours you are happy to work.

The role

As our Passenger Assistant, you will ensure the safety, comfort and general wellbeing of our clients while in transit, and be vigilant to their needs and deal with any challenging behaviour appropriately. You will assist with securing wheelchairs in position on vehicle and luggage, walking frames etc. are properly secured during transit. You may at times, assist with the safe transit of personal belongings, medication, etc. from home to centre and vice versa. Ensure the safe transfer of service users from wheelchairs to conventional or adapted seating and vice versa, and assist the driver in the operation the tail lift. You will also help passengers to and from their homes if required including those that travel in a wheelchair. This is not a care role but it does require you to be of a caring nature.

You will receive Medical training and have the opportunity to develop this further.

What you will bring

You will need to be customer focussed and be able to communicate effectively with our clients. Be caring and supportive with the ability to build relations and have a calming manner.

Working at North Yorkshire County Council  

North Yorkshire County Council prides itself on being the biggest employer in North Yorkshire as well as being the employer of choice. Our vision is for North Yorkshire to be a thriving county which adapts to a changing world and remains a special place for everyone to live, work and visit. We are a top-rated authority and great changes are afoot to continue with the improvements that have already transformed working within the council. 

We welcome and celebrate diversity and inclusion and the strengths this brings to our communities and workforce, we aim to provide excellent and efficient local services enabling everyone to fulfil their potential, to do this we give everyone equal access to services and job opportunities. We heavily invest in the development of our employees, providing training and development to further enhance their careers. 

 We can offer you a comprehensive benefits package including: 

Continuous professional development; we invest in your personal development and your future 

Flexible working hours; 

A local government pension scheme; 

Family friendly leave; 

Salary sacrifice schemes; 

Employee discount benefits. 

This really is a role that provides plenty of job satisfaction, for an informal chat about this opportunity please Chris Jones on 07967835283 or email

To apply please send your CV stating PA to

Key dates

Closing date: Sunday 30th January

Interviews will be held throughout the advertisement period.

We reserve the right to close our advert once suitable candidates have been appointed.

This post required an Enhanced DBS Clearance, which we will meet the cost.


The County of North Yorkshire is the largest County in England and Wales. Within the county are 598 square miles of the Yorkshire Dales National Park, and 530 square miles of the North York Moors National Park. The county is included in the Yorkshire and Humberside Region.

Whilst the economy of the County has traditionally been dependent on agriculture and tourism, there is a fast growing high technology base and this, together with other forms of light manufacturing industry, is of increasing importance. The County Council has an active policy of economic development and the predominantly rural character of the County is highly attractive to high technology businesses as well as the traditional industries of farming, food production and tourism. The County contains several centres of great historic interest, market towns that invite light industrial development, the modern coalfield area in the South, scenic, lightly populated upland areas and the extensive lowland area in the Vale of York.

Find Us
0845 872 7374
County Hall
North Yorkshire
United Kingdom
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