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Careline Telecare Installation Review Officer

Camden London Borough Council
Camden, London (Greater)
Closing date
1 Feb 2022

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Regeneration and Local Economies, Housing, Community Services
Job role
Contract Type
Full time
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Job Details

About Us

Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. Because, we’re not just home to UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.

The Role

In this role you will need to demonstrate and install community alarms and telecare equipment. This enables Careline Telecare to provide a high quality, cost effective social alarm response service to elderly, disabled and otherwise vulnerable customers in the community. Providing routine and emergency support on a 24/7 basis, ensuring we deliver a service that promotes the dignity and wellbeing of customers.

You will need to show a can-do attitude and have the ability to install all levels of telecare sensors. These will include epilepsy sensors, property exit sensors and a number of higher level sensors as well as the normal basic installations. As the need for telecare grows there is an expectation that Careline will be capable of meeting this need.

The ideal candidate will need to assess the customer’s needs and determine the appropriate telecare solution on an individual basis, often under difficult circumstances, whilst taking customer’s needs & capabilities into consideration. You will be expected to identify the most appropriate solutions for telecare to be installed into private homes, group housing, care homes etc in such a way that does not invalidate their CQC registration requirements

About You 

For this role you will be required to have a full current UK Driving Licence

You will be expected to have good practical knowledge and skills required across multiple disciplines electrical, computer hardware/software, telecoms and assistive technology. This includes the ability to fault find and give technical support

The successful candidate will have good communication skills, both verbal and written and be able to use a range of information technology within service delivery. This will include good organisational skills, and the ability to be able to prioritise work as appropriate and when under pressure.

You will have the ability to liaise effectively with people both inside and outside the Council including Careline Telecare customers and applicants, also other professional staff.

You will have the ability to demonstrate and install alarm equipment/ Telecare triggers and explain their use and operation to existing and potential users.

You will have the ability to participate in the review process with customers and to work jointly with other professionals to ensure users’ needs are met and enhance quality of life.

You will have the ability to keep detailed electronic records and notes including regular updating of Data Base.

You will have the ability to receive support and supervision from senior staff, also to undertake lone working as required.

Working for Camden

We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine how we’re supporting people, and we’ll redefine what a career can be.

At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Click HERE to see full details of our benefits.

Additional information

To view the Job Profile, please click HERE

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

Asking for Adjustments

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at or post to 5 Pancras Square, London, N1C 4AG


Camden: A diverse and vibrant borough
What makes us different?

Camden London Borough Council offers the opportunity to create a place for everyone. The council is committed to excellence and aims to recruit vibrant and talented people to develop and cultivate highly competent work teams. 
Camden Council promotes culture, innovation and excellence by celebrating awards such as the Camden Business Awards, Community Support Awards and Camden Design Awards. 

Great values

Based in the heart of the capital, Camden has much to offer its dedicated staff. The council is committed to excellence, and dedicated to safeguard and support the welfare of vulnerable adults, young people and children. Camden aims to work hand to hand with the communities it serves to find new and better ways to increase quality of life.
Why work for Camden?

  • Camden is committed to providing high quality services
  • Competent and skilled work teams.
  • A trusting, supportive working environment
  • Strong focus on innovation
  • Competitive salary.
  • Free season ticket / travelcard loan scheme. 

Would you like to work in an innovative, multicultural, vibrant and transforming environment?

Camden may offer the opportunity you are looking for.

Find Us
020 7974 4444
Town Hall
Judd Street
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