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Head of Oracle Cloud Support

Brent Council
Brent, London (Greater)
£66,913- £78,470 p.a. inc. 
Closing date
10 Feb 2022

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Corporate Services, IT
Job role
Head of Service
Contract Type
Full time
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Job Details

Job Description

This Job posting is open to Internal and External Applicants 
Salary range: £66,913- £78,470 p.a. inc. 
Contract: Permanent
Hours of work: 40 hours per week
Location: Civic centre and other locations from time to time

Do you have the vision to lead the next stage of Brent’s Oracle Cloud Support Team?

We are looking for an experienced leader to develop and support the Oracle Cloud system and to work with key stakeholders to drive innovative solutions, which will ensure the Council obtain the benefit from the newly implemented Oracle Cloud System.

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.

The council has recently implemented the Oracle Cloud system and need a person to lead the support and development of Brent’s Oracle Cloud system.

The Post

This is an exciting time to be joining Brent’s Oracle Cloud Support team.  The Council implemented Oracle Cloud in October 2021 and are now looking for somebody with vision to lead and develop Oracle Cloud support for Brent, into a high performing, highly skilled, proactive team.

The post is a new addition to the Transformation Team. The successful applicant will manage the Oracle Cloud Support Service. This newly formed team consists of individual teams covering functional and technical support, continual service improvement, master data management, controls and compliance.  The Head of Oracle Cloud Support will be responsible for the delivery of a high quality support service to all Oracle users across the Council.

In addition to leading a support service, you will be responsible for driving through enhancements by reviewing existing processes and working with key stakeholders to introduce improved ways of working by implementing new functionality, under the remit of continual service improvement.

You will lead the effective use of the Council’s key ERP system to ensure it is used effectively and efficiently and is subject to continual review and implementation of service improvements.

The Person

You will have a track record of achievement at a management level in a similarly large and complex organisation with experience of managing a large IT support function, ideally Oracle.

You will have excellent judgement and a demonstrable track record of senior management decision making, involving complex ICT issues.  You will be able to demonstrate your ability to manage and deliver change initiatives, efficiency savings and service improvement.

You will have knowledge and experience, which will enable you to bring about change and where relevant, manage and influence key stakeholders. You must have an understanding of the digital agenda within the public sector.

You will be a strong leader with people, performance and budget management skills and experience, who is able to work collaboratively across the Council and with partner organisations.  You will also have organisational skills to translate strategy into plans and deliver high performance ICT services, managing risks and overcoming barriers to success.

Closing date: 10 February 2022 at 23:00

Additional Information 

Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.

Brent has a positive approach to flexible working.

As a disability confident employer Brent welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on

Please note CVs will not be considered as part of your application for this position.

Job Description


What make us different?

Brent has a diverse artistic community, a wide range of cultural activities and award-winning parks. Each community in Brent has its own cultural celebrations including one of Europe's biggest Irish festivals and the Hindu Diwali festival, which attracts around 40,000 people each year. The borough is home to 'Mahogany', the innovative designer for carnival and theatrical costumes and the Tricycle Theatre in Kilburn. Brent, located in the northwest of Greater London, is one of London's most diverse boroughs.

Great values!

Brent It is one of the most culturally and racially diverse of all local authorities in England and Wales. Brent is working to be a safer, more attractive and more environmentally-friendly borough, with great opportunities for people to work and thrive.
Why work for Brent?

  •  Good road and rail links into central London.  Competent and skilled work teams.  A trusting working environment.  Very attractive pension arrangements. Salary progression. Free season ticket loan scheme. 

Would you like to work in a diverse and cultural environment?

Brent may offer the opportunity you are looking for.

Find Us
020 8937 1234
Brent Civic Centre
Engineers Way
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