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Customer Service Advisor

Sandwell Metropolitan Borough Council
Sandwell, West Midlands
£20,903 - £24,491 per annum
Closing date
7 Feb 2022

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Corporate Services, Customer Services
Contract Type
Full time
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Do you get a real buzz from giving excellent customer service?

Are you a great team player and a confident communicator? if so we want to hear from you?

We have an exciting opportunity for Customer Service Advisors to join our Customer Services Team.

Our main objective is to help the people of Sandwell access the services we deliver. We do this over the phone via our Contact Centre, and through promotion of our online services.

Are you:

Driven and committed to providing excellent customer service

Enthusiastic and friendly

Flexible and willing to develop your knowledge and skills

Able to use your own initiative and also work as part of a team.

The role:

You will answer customer enquiries and requests about a wide range of services.

You will have the ability to work in a fast-paced customer service environment and be a positive self- motivated person.

You must be able to respond promptly as well as politely and accurately to resolve the customer query.

You will be given training through your induction period and the opportunity to gain recognized customer service qualifications.

Key Requirements:

We are looking for people who have a proven track record of dealing with the public in a customer services role.

You can demonstrate you are a good listener with clear communication skills who can remain calm and professional whilst displaying a caring an empathetic attitude, dealing with a diverse range of customers.

The ability to record accurate details and use our IT systems is essential.

Sound like you? Then we'd very much like to receive an application from you.

Sandwell MBC values our workforce and in return for your hard work, here is some of what we have to offer:

  • Competitive salary & pension scheme
  • Generous holiday allowance
  • Continuous training and development
  • Employee Benefits and health initiatives


The core opening hours of the Contact Centre are 8.00am to 8.00pm Monday to Friday.

The various shift patterns for full and part-time posts will operate between the following hours:

8.00am - 4.00pm

8.30am - 4.30pm

9.00am - 5.00pm

9.30am - 5.30pm

12noon - 8 .00pm

Interview Dates: 

23rd and 24th February 2022

Our Values; Trust, Unity and Progress make us unique, they define how we do things and are reflected in the way we behave. They are important to us, guiding and shaping our organisational culture. Our values are key to us achieving Sandwell’s Vision 2030 and also guide us when we recruit.


We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to:

Supporting documents
Information for Applicants
Personnel Specification
Job Description

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