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Monitoring and Responding Officer

Haringey London Borough Council
Haringey, London (Greater)
£27,978 - £28,992
Closing date
6 Feb 2022

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Housing, Community Services
Job role
Contract Type
Full time
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About the Role

At Haringey we are committed to ensuring that all adults are able to live healthy and fulfilling lives, with dignity, staying active and connected in their communities. The advancement in Assistive Technology means that there are even more opportunities to support this.

A new Connected Care Service has been created, that includes our vital 24 hour 7 days a week Community Alarm Service that provides a monitoring and responding service to vulnerable residents of Haringey. The role involves ensuring emergency calls are answered and that callers get the support they need. This will involve visiting the resident’s home to assist, along with undertaking general maintenance of equipment to ensure service is maintained. This is a varied role with lots of potential for development.
An exciting time to join this team as we play an important role in ensuring the wellbeing of residents.

About You

You will be passionate about providing excellent service, with good communication and compassionate engagement skills. Ability to adapt is essential as this is a varied role and often involves changing priorities. An understanding of safeguarding requirements alongside an ability to build a rapport with people who maybe in difficult circumstances. You will need good IT and administrative skills, as well as able to drive and undertake general maintenance on AT equipment, i.e., battery changes, minor faults or equipment failures.

Training will be provided to support you to become familiar with our systems and for when we further develop the responding service.

It is a great opportunity to apply your skills and talent in a place that welcomes energy and has a desire to make a difference to the lives of all residents.

Other Requirements

The role is for 37hrs and 40 mins per week, this is 36 core hours and 1 hr and 40 mins contractual overtime. Shift arrangements are 7am to 3pm, 3pm to 11pm and 11pm to 7am, the shift handover is in addition to the core shift hours above. Minimum of 2 weekends a month.
Enhancements will be paid for unsocial hours (between 8pm and 6am) and weekend and Bank Holidays. 26 to 29 days annual leave depending on length of service plus 2 days statutory & 2 days Privilege. On average with enhancements Monitoring and Responding Officers who are fully trained and operational can earn between £35,000.00 to £37,000.00 per annum.
Full PPE is provided for undertaking visits.
You will be required to have a valid UK Driving Licence for a manual vehicle, be a competent driver and successfully complete the Councils driving assessment.

If you would like to discuss the post, please contact Badal Tailor, Digital Care Service Manager on 020 8489 3724 / 07966 149 827 Or email

This post is exempt from the Rehabilitation of Offenders Act 1974. An enhanced disclosure check with the Disclosure and barring Service will be undertaken.


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