Service Lead - Complaints and Information Governance

Are you looking for a role that is fast paced challenging and rewarding? We are looking for an enthusiastic and highly motivated person to join the Information Governance and Complaints Team as Service Lead. You will be passionate about excellent customer service knowledgeable about Information Governance and enjoy supporting members of the public.

Responsibilities include leading a team to manage Freedom of Information requests Complaints Subject Access Requests and MP correspondence.  You will provide advice and guidance on statutory processes as well ensuring performance indicators are met. This role will work with the team to support colleagues across the Council to learn from customer feedback and implement improvements.

We are looking for someone who has excellent attention to detail and first-rate communication skills. A strong leader who can adapt and work proactively.

For further information please contact Operations Lead - Analeize Lawson on 01228 221234

Interview Details

Closing Date: 13/02/2022

Interview Date:21/02/2022

Due to the coronavirus we are operating virtual interviews. This will preferably be undertaken using the Microsoft Teams software which is currently free for new users however if there are any issues with accessing this technology we are happy to discuss alternative arrangements prior to the interviews.

Options will be discussed with candidates once they have been invited to the interview stage of the process and if you have any concerns or adjustments are needed we are happy to discuss.

What we can offer you

Cumbria County Council is a modern vibrant place to work offering a range of staff benefits including:

*Excellent training and development offers

*Flexible working opportunities

*Opportunity to join the Local Government Pension Scheme

*Various perks and discounts schemes including money off your phone contract and local gyms

*Competitive rates of pay

Equality Diversity and Inclusion

Cumbria County Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive supportive culture that values and celebrates our differences.

As a Disability Confident Employer disabled applicants who meet the essential criteria of this job are guaranteed an interview.

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Please read the Supporting Information:

Post Specification

Role Profile