Are you a great team player who can also work independently within a fast-paced team?
We are looking to recruit a hardworking organised methodical and proactive person to join our busy Central Business Function Team within the Support at Home Service as a Coordinator. You will be part of a dedicated and friendly team supporting with the delivery of an effective and efficient service across Cumbria.
The Support at Home Service provides support for adults with wide ranging needs such as supporting after a significant health change which is a short term intervention; enabling them to live as independently as possible ensuring their safety and well-being and working with them to achieve person centred outcomes which will enable them to remain in their own homes within their local communities. As well as adults who require long term support in their own homes.
The Central Business Function is a key part of the operational delivery of the Support at Home Service and it is the central point of access for the service. The role of a Coordinator is to provide excellent customer service to a wide range of stakeholders including all of our customers; support staff service users and their families. You will be required to ensure the organisation of the service and the provision of co-ordinated and flexible support interventions by rostering support workers to ensure delivery of the support required.
You will be responsible for operating the duty desk and dealing with all the calls coming into the Central Business Function. The role requires reallocating day to day workloads to meet identified short term needs and emergencies ensuring priority needs are covered as quickly and efficiently as possible and dealing with referrals into the service. You will also be creating rosters and administering payroll.
To support new members of staff you will be allocated a buddy to support you in the role.
What the Team say
“I joined the reablement team because I wanted to go down a different career path and help make a difference within our communities. The great thing about the role is that every day is different and the amount of support that you receive is exceptional. The shifts are on a rolling pattern which gives me great options to plan ahead and have a great work life balance.”
Who we are looking for:
The ideal candidate will have excellent organisational skills and ICT skills and the ability to work flexibly as part of a team maintaining confidentiality at all times. 5 GCSE s at C grade or above including English and Maths or an equivalent level qualification i.e. NVQ Level 2 is essential. Use of IT applications and experience working in an administrative role is essential as well as knowledge of Health and Social Care.
This job involves working shifts which cover 7am until 11pm over 7 days 365 day a year.
Closing date: 13th February 2022
Interview date: 23rd February 2022
We are currently operating virtual interviews. This will preferably be undertaken using the Microsoft Teams software which is currently free for new users however if there are any issues with accessing this technology we are happy to discuss alternative arrangements prior to the interviews.
Options will be discussed with candidates once they have been invited to the interview stage of the process and if you have any concerns or adjustments are needed we are happy to discuss.
What we can offer you
Cumbria County Council is a modern vibrant place to work offering a range of staff benefits including:
*Excellent training and development offers
*Flexible working opportunities
*Opportunity to join the Local Government Pension Scheme
*Various perks and discounts schemes including money off your phone contract and local gyms
*Competitive rates of pay
Equality Diversity and Inclusion
Cumbria County Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive supportive culture that values and celebrates our differences.
As a Disability Confident Employer disabled applicants who meet the essential criteria of this job are guaranteed an interview.
Please see below for further details:
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