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Customer Service Officers

Employer
Camden London Borough Council
Location
Camden, London (Greater)
Salary
£29,359 per annum
Closing date
7 Feb 2022

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Sector
Corporate Services, Customer Services
Job role
Officer
Contract Type
Full time
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Job Details

About us

Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. Because, we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. This is an exciting time to join our team at Contact Camden in their offices at the Crowndale Centre, two minutes from Mornington Crescent Station, providing a variety of key front line services as a Customer Service Officer.

The role

You will be expected to work as part of a team to provide high quality customer care within a multi channelled Contact Centre, taking ownership and accountability for resolving calls, emails and face to face interactions from our citizens.   

You’ll be joining 80 other Customer Service Officers – who provide customer service support across a range of different services from Council Tax, Parking, Housing and Supporting Communities.

We have a big focus on development – this means getting you involved in projects/improvements, having career conversations and getting you ready for your next step and your Team Manager/Performance Coaches will hold regular coaching conversations with you to support you in improving the quality of your customer conversations.

This role also requires a DBS Check.

Ideally, we’re looking for someone who has excellent customer service skills and previous experience of working in a customer service environment.

Most importantly, the right candidate must show positivity, take ownership of customer contact in order to ensure a resolution for the citizen, be self-motivated, enjoys working with people and take pride in delivering a high-quality customer service for the people of Camden.

You will demonstrate the ability to resolve front line customer service enquiries and take decisions to a high standard across multi channels. You will work flexibly with the ability to move across services and channels to respond proactively to changes in customer demand.

You will also take personal responsibility for making appropriate decisions for our customers with minimal supervision.

Previous knowledge and experience of working within a Contact Centre environment would be desirable.

If you feel you can demonstrate the skills, knowledge and behaviours outlined above then we would love to hear from you.

For more information regarding this role please refer to the job profile.

Working for Camden

We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine our corporate services, and we’ll redefine what a career can be.

At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Click HERE to see full details of our benefits.

Additional information

To view the Job Profile, please click HERE

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

Asking for Adjustments

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.

Company

Camden: A diverse and vibrant borough
 
What makes us different?

Camden London Borough Council offers the opportunity to create a place for everyone. The council is committed to excellence and aims to recruit vibrant and talented people to develop and cultivate highly competent work teams. 
 
Camden Council promotes culture, innovation and excellence by celebrating awards such as the Camden Business Awards, Community Support Awards and Camden Design Awards. 

Great values

Based in the heart of the capital, Camden has much to offer its dedicated staff. The council is committed to excellence, and dedicated to safeguard and support the welfare of vulnerable adults, young people and children. Camden aims to work hand to hand with the communities it serves to find new and better ways to increase quality of life.
 
Why work for Camden?

  • Camden is committed to providing high quality services
  • Competent and skilled work teams.
  • A trusting, supportive working environment
  • Strong focus on innovation
  • Competitive salary.
  • Free season ticket / travelcard loan scheme. 

 
Would you like to work in an innovative, multicultural, vibrant and transforming environment?

Camden may offer the opportunity you are looking for.

Find Us
Website
Telephone
020 7974 4444
Location
Town Hall
Judd Street
GB
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