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Debt Officer

The Royal Borough of Kensington & Chelsea Council
Kensington and Chelsea, London (Greater)
£27,009 - £31,155
Closing date
22 May 2022

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Corporate Services, Finance, Health and Social Care, Adult Services
Job role
Contract Type
Full time
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Using your skills to proactively reduce debt.

At the Royal Borough of Kensington and Chelsea, we’re committed to meeting the needs of absolutely everyone, including society’s most vulnerable individuals. Our focus at this high performing local authority is to ensure that every member of our community is able to excel in life, so to deliver on this ambition, we have created forward-thinking people-centric services that are efficient in their aims, and that are able to evolve to meet emerging needs. Our Corporate Debt team play an essential role in this work – making for a truly fascinating role in which you could make a considerable difference to the wellbeing of residents who are experiencing financial hardship.

The Role:

Join our friendly team, and you will have the chance to help us reduce the current debt for Adult Social Care and Sundry Debt. You will be confident in calculating suitable repayments if they are unable to repay a debt in full. With both individual targets and team targets to meet, you will have the drive to plan your day, and pick up the phone to debtors to find a solution. From implementing recovery action through to reconciling customer accounts, this is a highly varied role, resulting in great satisfaction when you help people identify and tackle the blockers to repaying what they owe. Crucially, you will process Breathing Space requests, and you will adopt a genuinely collaborative approach to resolving complex cases and helping people find better financial stability. While every day will present you with new challenges, you will have the freedom to explore new approaches, and we will provide you with plenty of learning and career development opportunities. 

Please refer to the Job Description for more information.

About You:

To be considered for this fascinating challenge, you will be a self-motivated individual who is both proactive and highly organised. This is a hybrid working arrangement with 2 days a week in the office and 3 working from home, you will have a great degree of autonomy, though you will enjoy plenty of support through daily Teams meetings – plus the backing of colleagues who enjoy jumping into a challenge to help each other out. With a great phone manner and good IT skills (and the capacity to sort out occasional IT glitches yourself), you’ll be confident in the use of Excel and Word, and you will be capable of writing easy-to-understand emails. You’ll ideally have a background in debt collection, raising and monitoring invoices and progressing debts through court enforcement, and it would be ideal if you have some adult social care experience – or simply an awareness of the tact required when working with vulnerable adults. 

In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays.

Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s alone will not be considered for this role. 

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

Additional information

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
We do not accept speculative CVs from any source.
Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.
If you experience difficulties with the recruitment application process, please contact the recruitment team by email:

To apply please click the Apply Now link below.

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