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Contact Centre Adviser

Employer
Northumberland County Council
Location
Northumberland
Salary
£20,444 - £22,129
Closing date
19 May 2022

View more

Sector
Corporate Services, Administration, Communications, Customer Services
Job role
Officer, Operative
Contract Type
Full time
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The Council 

Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.  

For further information about working for Northumberland County Council, please click here: http://www.northumberland.gov.uk/working 

The Service 

Our mission in Customer Service is to Resolve enquiries at first point of contact, engage with Customers for successful outcomes, achieve the best level of service we can, connect people with what they need and help Customers to help themselves. We achieve this via a network of 6 offices which customers can visit for face-to-face interactions and a contact centre which is the first point of telephone contact for the Council. We are also transforming our self-service offer. We look to resolve all enquiry types at the first point of contact wherever possible for a wide variety of enquiry types including housing benefit, council tax, blue badges, concessionary travel, housing, household waste, highways, planning and much, much more! 

The role 

If you are a person who loves to help others, in a Contact Centre environment, we want to hear from you!  It is an exciting time for Customer Service at Northumberland County Council. 

We are looking for enthusiastic, dynamic, and flexible individuals ideally with Customer Service experience to help us to continue to transform our services in Northumberland and be the best we can be for our customers. We are creating a first-class service for Customers to connect with us digitally, by telephone, or in person. Excellent communication and interpersonal skills are key as well as a dedication to fantastic customer service and a desire to help and resolve enquiries at first point of contact.  

These positions will be based at our telephone Contact Centre in Cramlington dealing with a variety of enquiry types from council tax and benefits to housing repairs to more general enquiries too   

We are offering:  

  • Permanent position, working full time ,37 hours per week   
  • A starting salary of £20,444 - £22,129, competitive in a Customer Service role. 
  • Access to the Local Government Pension Scheme (or other pension scheme) 
  • A wide range of staff benefits including a competitive annual leave provision 

Please see the job description and specification attached here. 
For further information about this vacancy, please contact Helen Longstaff via email to Helen.Longstaff@northumberland.gov.uk 

To apply please click the Apply Now link below.

 

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