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Product Owner – Customer Systems - Corporate Systems Team

North Yorkshire County Council
Hybrid Working - Northallerton, North Yorkshire
£33,486 to £36,370
Closing date
22 May 2022

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Corporate Services, IT, Regeneration and Local Economies, Business
Job role
Contract Type
Full time
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Job Details

Here at North Yorkshire County Council our Technology and Change (T&C) Department plays a vital part in improving and developing services across the whole Council for the benefit of our customers and staff.

Our Team

Our Technology Services are the technical and service delivery arm of T&C; underpinning all council and some of its partner’s services. The purpose of the Corporate Systems Team (CST) is to develop, enhance, administer and support key management information systems, aligning the current and future needs of the organisation and its customers to the right technology and ensuring they are delivered to the agreed standard.  

The role

We are looking for a Product Owner – Customer Systems to join our team. You will lead a team of technology professionals developing, supporting and delivering products with a focus on the provision of the CRM and Service management systems, that support business processes and workflows throughout the council and across services both internally and externally.

Working with the Service Owner you will be responsible to ensure the products meet the current and future needs of the business.  Guiding the development of functionality through the full design, implementation, testing, deployment, maintenance and improvement phases with the goal of making Council services simpler, easier and faster to use. You will devise and iterate the product roadmap and backlog, be a champion for user needs, document product knowledge, and communicate plans and progress through various channels including social (eg. Yammer), stakeholder meetings and demos.

As a team leader you will act as a capacity resource manager for your team, ensuring the effective operation of key management information systems and managing the end-to-end aspects of IT Service Management for the Products within your portfolio. By promoting established ISO 20000 service management practices are followed and product documentation is kept up to date, you will ensure the products and services supplied meet the needs of the service and its users and are delivered to agreed, achievable service levels.

To be successful in this role you will need a good understanding of IT Service Management as well as experience in both customer engagement and supplier management. You will also need excellent communication skills, both written and verbally along with an ability to influence, negotiate and problem solve. We are also looking for someone who has a keen eye on optimising and automating processes, systems management and IT support.

Ideally, we are looking for someone with ITIL V4 Foundation but this is not essential as long as you hold a professional qualification or equivalent in the relevant specialism. This is a fantastic opportunity for technology professionals who are looking to progress their career within IT Management and Leadership, with opportunities to work on projects following Agile and Prince 2 methodologies. For a detailed outline of the role please see attached the job specification.

As an organisation, we strongly believe in promoting a work life balance, with flexible working opportunities and modern technology. You will benefit from a hybrid-working style with the flexibly to work from home and in the office when required. You will have access to some great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish. For more information on the benefits we offer please see our Total Rewards Brochure.

Contact & Apply

If you would like to know more about our position please contact Silas Holland on 01609 536067, or Christopher Taylor on 016089 533498.

To apply please click “apply” to submit your online application, or alternatively we are happy to accept your CV including a personal statement in one Word document (not pdf) to by midnight on Sunday 3rd April

Please note, It is important that your CV includes your full contact details (telephone, email, and address), full employment history (name of employer, job titles, dates of employment and salary), full education history (qualification, grade, dates and place of study), and explanation of any gaps in employment. Your personal statement should outline your motivation for applying and how you meet the criteria for the role as detailed in the person specification below.

Key dates:

Closing date: Sunday 22nd May

Interview date: week commencing 29th May

Whilst you are applying for a vacancy with an individual district, Borough or the County Council, if successful, you will become an employee of this council only up to March 2023. From April 2023 your employment contract will migrate to a newly formed unitary Council. Whilst the change to form one organisation can bring the feeling of uncertainty, the vast majority of staff will be unaffected.


The County of North Yorkshire is the largest County in England and Wales. Within the county are 598 square miles of the Yorkshire Dales National Park, and 530 square miles of the North York Moors National Park. The county is included in the Yorkshire and Humberside Region.

Whilst the economy of the County has traditionally been dependent on agriculture and tourism, there is a fast growing high technology base and this, together with other forms of light manufacturing industry, is of increasing importance. The County Council has an active policy of economic development and the predominantly rural character of the County is highly attractive to high technology businesses as well as the traditional industries of farming, food production and tourism. The County contains several centres of great historic interest, market towns that invite light industrial development, the modern coalfield area in the South, scenic, lightly populated upland areas and the extensive lowland area in the Vale of York.

Find Us
0845 872 7374
County Hall
North Yorkshire
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