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Tenant Engagement Officer

Sandwell Metropolitan Borough Council
Sandwell, West Midlands
Closing date
23 May 2022

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Housing, Community Services
Job role
Contract Type
Full time
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This role is fixed term until April 2024.

Sandwell Council has established and continues to develop tenant engagement and the opportunities to shape Housing Services, all of which is aligned to the council’s strategic objectives, as well as the Consumer Standards and Social Housing White Paper.

We are looking for a Tenant Engagement Officer to assist tenants to bring about social change and improve the quality of life in their local area, conducting community development work to actively engage communities in making sense of the issues which affect their lives, setting goals for improvement and responding to problems and needs through empowerment and active participation. You will be instrumental in implementing all aspects of the Tenant & Leaseholder Involvement strategy and share our passion for improving the lives of our tenants.

You will need to be skilled in tenant engagement, be able to develop meaningful tenant engagement and involvement within Housing Services, considering different approaches required to engage different tenant groups. Working with tenants and tenant groups in order that the needs and aspirations of tenants can feed into service design, working towards co-production.

You will need to possess excellent communication, interpersonal, IT, organisational and written skills and have a good understanding of responding to the needs of tenants.

You will need to be an enthusiastic person with the ability to empower and motivate others with a ‘can do’ approach.  

You must be a strong team player, an excellent communicator and demonstrate a commitment to positively responding to the challenges faced when working in a public-sector organisation.


  • Educated to degree level or qualification by a recognised and accredited body in youth and/or community work, or relevant experience.
  • 2 years’ experience in tenant engagement work or a related field including neighbourhood management.

You will also be required to undertake an Basic Disclosure and Barring Check.

If you are looking for a new challenge and interested in supporting social change and keen to improve the quality of life of our tenant community this could be the role for you.

For an informal discussion, please contact Manny Sehmbi on 07528 361465 or Email

Our Values; Trust, Unity and Progress make us unique, they define how we do things and are reflected in the way we behave. They are important to us, guiding and shaping our organisational culture. Our values are key to us achieving Sandwell’s Vision 2030 and also guide us when we recruit.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to:

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit

Supporting documents
Job Description
Information for Applicants
Personnel Specification

To apply please click the Apply Now link below.

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