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Support Officer - ICT Practitioner SIFA Level 2

Northumberland County Council
£20,444 - £22,129
Closing date
22 May 2022

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Corporate Services, Customer Services, IT
Job role
Contract Type
Full time
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The Council 

Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.  

For further information about working for Northumberland County Council, please click here: 

The Service 

Northumberland County Council are looking for a skilled individual to assist in the delivery of our IT Support Desk, working within the systems support team.  

The Role 

This position will be predominantly working within the IT Service desk, dealing with customer enquiries and resolving software related issues. Applicants should have experience within the IT sector preferably with some of that time spent in a service desk environment installing software for customers. The job involves working with multiple stakeholders across many sites and good customer service and communication skills are required. The successful candidate will join an established team within authority and will have access to colleagues who can assist where necessary.  This position is mainly home based, but you may be required to come into the office one day per week.

Please explain how you meet the essential requirements in your application. 

We are offering:  

  • A starting salary of £20,444(Band 4 £20,444 - £22,129) 
  • Access to the Local Government Pension Scheme 
  • A wide range of staff benefits including a competitive annual leave provision 
  • Flexible working arrangements   

Essential requirements: 

  • A technical qualification or evidence of competency in IT 
  • Ability to absorb new technical information and apply it effectively 
  • A general standard of literacy and numeracy 
  • Actively undertaking ongoing continuous professional and personal development. 
  • Competence in using Microsoft Office  
  • An active desire to provide effective customer centred services. 
  • Very effective IT skills and ability to understand and develop the use of IT to achieve work objectives. 
  • Numerate and able to analyse business related statistics. 
  • Ability to work methodically and systematically. 
  • Adopts a collaborative approach to work. 
  • Ability to absorb technical information, when it is presented systematically and apply it effectively 
  • Works under routine supervision. Uses minor discretion in resolving problems or enquiries. 
  • Works without frequent reference to others. 
  • Has sufficient communication skills for effective dialogue with colleagues. 
  • Ability to work in a team. 
  • Ability to plan, schedule and monitor own work, within short time horizons. 

For further information about this vacancy, please contact for an informal discussion.

To view a copy of the Job Description and Personal Specification please click here

To apply please click the Apply Now link below.


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