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Outreach Officer – Complex Hub

Sandwell Metropolitan Borough Council
Sandwell, West Midlands
£21,269- £24,920
Closing date
31 May 2022

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Corporate Services, Administration, Housing
Job role
Contract Type
Full time
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This role is a fixed term until the 31 March 2024

An exciting opportunity has arisen to join the Housing Solutions Service Complex Hub as an Outreach Officer.

 The Outreach Officer will facilitate clients’ first steps from the streets to accommodation; ensuring a single point of entry and access point for new rough sleepers in the borough.

They will be required to locate and contact individuals who are rough sleeping or at risk of rough sleeping across Sandwell and will be proactive and persistent to understand the individual needs and realistic options of each client.

We are looking for a friendly and approachable person to work with clients with multiple complex support needs including clients that are street homeless. The officer will act as the ‘first point of call’ for individuals and will provide advice and guidance and give an overview Sandwell’s Housing Solutions Complex Hub; taking an open and honest approach when assessing the circumstances of their homelessness and what options are available to the client. Outreach Officers will engage with a wide variety of individuals with complex needs, and will be patient, understanding, honest and open in their approach.

The role involves identifying, reporting on and regularly monitoring ‘hotspot’ areas by travelling across the borough, which will support with the work of the Complex Hub to reduce the number of Rough Sleepers in Sandwell and promptly identify and take action where clients may have returned to the streets.


  • Educated to GCSE level, Grades A to C, must include English language and maths or an equivalent qualification

Our Values; Trust, Unity and Progress make us unique, they define how we do things and are reflected in the way we behave. They are important to us, guiding and shaping our organisational culture. Our values are key to us achieving Sandwell’s Vision 2030 and also guide us when we recruit.


37 hours per week flexible working arrangements apply to meet the business needs of the service.

Personnel Specification
Job Description
Information for applicants

To apply please click the Apply Now link below.

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