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Travel Care and Support Officer

The Royal Borough of Kensington & Chelsea Council
Kensington and Chelsea, London (Greater)
£32,301 - £35,949
Closing date
5 Jun 2022

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Leisure and Culture
Job role
Officer, Support Worker
Contract Type
Full time
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Explore a fulfilling role this is quite unlike any other.

If you're looking for a role where no two days are ever the same, then you will thrive in the Children’s Services team within the Royal Borough of Kensington and Chelsea. Here we celebrate an innovative and creative approach to delivering the best possible services for our local families, working in collaboration to create exceptional shared services with our friends at Westminster City Council, thereby ensuring every pound is being well spent. When making decisions, we put people at the very heart of our ideas, and we are unashamedly ambitious in our determination to give everyone a great quality of life. 

The Role:

As a member of our bi-borough Children’s Commissioning Directorate, you will play an instrumental role in delivering excellent passenger transport for Children’s Services, SEND, and Adults’ Services across the two boroughs. With a focus on understanding the needs of vulnerable adults and children, you will help us design, monitor and improve these services, seeing to it that our passengers are able to reach their destinations safely, while being treated with dignity and respect. Working closely with service users and their families, you will handle everything from requests for transport through to communicating with suppliers and operators to resolve challenges and deal with financial tasks. We take a proactive approach to ensuring our contractors are meeting our expected standards, so you will also conduct site visits and inspections, where you will monitor these services in use, identify potential risks and report back with your observations on performance. You will also be tasked with ad hoc projects including tendering activities and securing quotes, and you will be willing to take part in our rota that covers out-of-hours bookings. 

Please refer to the Job Description for more information

About You:

This is a great role for a highly enthusiastic, organised and efficient individual who takes great pride in delivering fantastic customer service. Coming from a relevant background such as an operational role in a transport or care team, or with customer service and logistics experience, you will be able to make rapid decisions when under pressure – anything from staff and fuel shortages to congestion will require an alternative approach! As you will need to develop good relationships with suppliers, we will expect you to have comprehensive verbal and written communication skills, and you will have plenty of empathy when working with service users. Hardworking and ambitious, conscientious and unflappable, we want you to get on with the job at hand, so we will also expect you to have good numerical, IT and data analysis skills, with the willingness to provide general office support. This will include, minute-taking and meeting-arrangement. Above all else, you will have a genuine interest in improving the life outcomes of vulnerable adults and children. 

As you will occasionally be working outdoors, you won't mind occasionally getting a little bit cold or wet! But regardless of the weather, you will find a deeply fulfilling role in which you will have the opportunity to make a real difference to our service users’ lives. We will also support you with a competitive benefits package, plus plenty of training and development opportunities.

Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s will not be considered for this role.

To apply please click the Apply Now link below.

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