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Service Centre Team Leader

Cumbria County Council
£28,226 – £29,174
Closing date
19 Jun 2022

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Corporate Services, Customer Services, Human Resources
Job role
Manager, Officer
Contract Type
Full time
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Do you have proven experience in delivering an end-to-end HR and Payroll Service?

Do you have experience in Operational Management, Managing Teams and are used to delivering results?

Are you looking for a role that is fast paced, challenging, and rewarding?

The successful candidate will be joining a friendly and proactive team who are passionate about delivering a high standard of customer service and associated improvements.

The Role:

You will oversee provision of a first-class Recruitment, HR Administration and Payroll Service to Cumbria County Council employees, whilst supporting the Payroll Manager with payroll processing, adhering to payroll controls, and ensuring statutory payroll returns are made accurately within agreed deadline. 

The main responsibilities of the Service Centre Team Leader are to organise and co-ordinate day to day allocation of workflow throughout the team, ensuring service priorities are met and the team are effectively targeted. This must be achieved whilst operating in accordance with established procedures, making day to day operational decisions and dealing with complex operational issues, queries complaints and problems from a range of stakeholders and approving actions outside standard operational delivery.

As well as this, we are looking for someone who can drive the teams towards providing a high-quality service that meets the customer needs, whilst optimising technology and improves processes to deliver an excellent customer experience. This will be achieved by supervision, strong recruitment, team development, and team motivation to achieve effective and efficient performance.

What we can offer you

Cumbria County Council is a modern, vibrant place to work offering a range of staff benefits, including:

*Excellent training and development offers

*Flexible working opportunities

*Opportunity to join the Local Government Pension Scheme

*Various perks and discounts schemes, including money off your phone contract and local gyms

*Competitive rates of pay

Equality, Diversity, and Inclusion

Cumbria County Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Employer, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

 ‘Like’ Cumbria County Council Jobs on facebook to keep up to date with the latest job searching tips, news and opportunities.

 Please read the supporting information:

Post Specification

Role Profile

To apply please click the Apply Now link below.


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