An exciting opportunity has arisen for 6 Revenues and Benefits Customer Service Advisors who will be required to deal with inbound customer queries through multiple communication channels. The role will  primarily consist of working in a busy Revenues and Benefits Contact Centre environment dealing with telephone, written, electronic and some face to face communication.  

The role of Customer Service Advisor is to ensure a high level of customer care is delivered at all times, making sure customers are dealt with efficiently and effectively at the first point of contact.

Revenues and Benefits knowledge would be an advantage however legislative and systems training will be provided

This post is currently operating as a hybrid role with some home and office working however this is subject to change.

You must hold a Literacy Level 2 qualification or equivalent as a minimum. Qualification evidence will be required at Interview stage.

Personnel Specification
Job Description
Information for Applicants

To apply please click the Apply Now link below.