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IT Customer Support Officer

Employer
Stoke-on-Trent City Council
Location
Stoke-on-Trent, Staffordshire
Salary
£22,571 - £24,920
Closing date
28 Jun 2022

View more

Sector
Corporate Services, Customer Services, IT
Job role
Officer
Contract Type
Full time

We require an experienced IT Service Desk technician to join our busy ICT Service Desk team.  You will be required to act as the first point of contact for all internal customer incidents and requests, and be involved in logging and resolving all calls that come through the Service Desk.  

You will be expected to provide support for hardware, software and standard IT equipment and applications.  Effective management of the customer relationship during the support call process is essential.

You must have an enthusiastic personality, an ability to learn quickly, a strong attention to detail and a demonstrable technical aptitude; particularly a good working knowledge of Microsoft Windows operating systems and Microsoft Office applications. 

 Excellent communication skills, both written and verbal, are essential as you will have to work with both technical and non-technical users as well as senior members of staff.

Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority.  If this happens you will be advised accordingly.

 IT Custo... (.pdf) (122kb)

To apply please click the Apply Now link below.

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