If you are new to management or are looking to develop your career in Housing, we are seeking an enthusiastic, effective and committed Senior Sheltered Housing Officer who is passionate about the delivery of excellent public sector housing services, to join our dedicated professional Sheltered Housing team, to provide excellent line management to Sheltered Housing Officers and help to deliver a first class service to our Sheltered Housing residents developing strong communities and encouraging active residents in an exciting and welcoming environment.

You need to be experienced in working with older people or people with vulnerabilities and have the ability to assess needs for housing and support, and to undertake risk assessments and support planning. If you have experience in areas such as management of staff, mental health, health and support services it will be an advantage, although we will support the right person to gain these skills. It is essential however, that you are someone who strives for success, who aligns with our values and who mirrors our desire to develop and deliver the best services possible for our customers.

You should have a positive, flexible and customer-focused working style and have excellent written and verbal communication skills, be well organised with the ability to prioritise your workload and work effectively under pressure, including managing emergency situations should they arise. You will enjoy working in a mutually supportive and collaborative team environment but also have the ability to work well on your own initiative. There will be opportunities to further your career development.

You will need to have:

• Ability to manage and support a dispersed team of officers.
• Ability to communicate with tenants who have particular needs or problems including ability to negotiate contact agreements.
• Skills in dealing with tenants with confidence and discretion.
• Experience of using IT applications including Microsoft Word and Excel.
• Ability to lead, motivate, coach colleagues and assess training needs.
• Ability to prioritise own workloads and organise scheme supervision, monitor and meet deadlines and provide staff support within the defined time limits.

The Supported Housing Services – has three strands which are: Sheltered Housing comprising of 26 sheltered schemes, in Battersea, Tooting, Putney & Roehampton. Community Development, and Tenancy Support Service for vulnerable clients who have difficulty maintaining their tenancy.

At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know.

Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work!

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home, compressed hours and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Job Profile

To apply please click the Apply Now link below.