We are looking for a highly motivated and enthusiastic person to join our friendly team of application specialists.

About the role:

The Application Support team is based in Corporate IT (CIT) and we maintain, support and develop many of the key IT systems used across Richmond and Wandsworth Councils. Application specialists are essential in maintaining these systems so we can deliver the highest quality services to our residents and staff.

You will understand what it takes to maintain and support enterprise IT systems. Working in the Housing and Finance Team you will need to have a proven background in supporting, administering, and developing systems from the following (or similar) applications: NEC (Northgate) Revs and Bens, AccesPay, NEC Housing, QMatic, Pay360, Contender.

You will have a good working knowledge of SQL (Oracle preferably) and reporting packages (for example: PowerBI, SSRS, Business Objects) and the ability to interpret and manipulate data.

A knowledge of the frameworks that underpin local government would be a distinct advantage.     

Main responsibilities:

Some of the main responsibilities of the Application Specialist include:

• Provide specialist expertise and support for second line user application-related issues.
• Work with other teams in CIT as necessary to ensure appropriate technical input / advice to the development and support of the designated application.
• Assist in the development and maintenance of prioritised application development work plans – from significant IT projects to regular maintenance activities
• Work closely with expert users and other subject matter experts within business areas to develop and document current and future business processes.
• Participate in projects for the implementation or enhancement of applications; offering advice and guidance on the production of requirement specifications.

For an informal discussion contact James Petersen, Applications Manager initially by email james.petersen@richmondandwandsworth.gov.uk 

What we offer:

Working in Corporate IT you will have the opportunity to work with modern systems, equipment and technologies and a wide range of training and learning and development opportunities to develop your skills and career.

At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know.

Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work!

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Job Profile

To apply please click the Apply Now link below.