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ICT Service Manager

Bolton Council
Bolton, Greater Manchester
Closing date
10 Jul 2022

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Are you an experienced vendor manager, service manager or contract manager?  Do you relish managing complex and high value third party contracts?  Do you always champion the customer and settle for nothing less than excellent service delivery?  We may have your next opportunity and you don’t need to have an ICT background!

We have a brand new job available, to become our ICT Service Manager at Bolton Council.  You will help create and maintain our ICT Servicing Strategy, establishing and performance-managing third party relationships.  You will balance your time securing the right delivery from our vendors, with working internally across the Council to understand customer needs, responding to significant service requirements, and leading customer communications and actions related to change and problem management. You will have strong interpersonal skills and be excellent at forging relationships.  You will be joining at an amazing time to take up this pivotal role as the team progresses a number of changes that will help transform service provision.

This is a role based in the Corporate ICT team, which is part of the Transformation division.  You will be reporting to the Head of Technology.

You will need:

•           Proven experience in a large organisation at managing service delivery from third parties.

•           Previous success at managing a KPIs and/or XLA regime through service delivery reviews, to promote the achievement of targeted performance levels.

•           Experience of contract negotiation and management.

•           To be at home with issue management.

•           To be comfortable with the management of financials and controls relating to third parties.

•           Superior communications skills.

•           Team spirit, tenacity, and focus on delivery!

About Us

 Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous.  The Council is based in various locations across the borough, including in the historic Town Hall in Bolton, which provides a modernised and superb work place.  These and other Council locations are open plan offices in the town centre, with nearby parking and access to excellent rail and bus networks.

Our team uses technology that enables them to work flexibly and efficiently, including when working remotely.

As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, access to the Local Government Pension Scheme, as well as access to employee support services and assistance programmes.

For further details of the role and how we use your data, please see:

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