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Social Work - Business Support Assistant

Leicestershire County Council
Closing date
12 Jul 2022

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To work flexibly as part of a team to provide an efficient, effective and comprehensive county wide administrative business support service across C&FS localities, maintaining a high-quality responsive customer service for both internal and external customers.

  • RSA II or equivalent typing/word processing qualification. 
  • Good standard of written and spoken English and Mathematics to GCSE A-C or equivalent qualification he importance of customer service.
  • Knowledge of the importance of confidentiality.
  • Knowledge of the importance of equal opportunities.
  • Knowledge of the work of Children and Family Services
  • Customer care experience: working with staff, service users, visitors etc. at all levels both within a local authority and externally
  • Working in an administrative, financial, secretarial setting (i.e. experience in a range of clerical and financial tasks incl. word processing, filling, photocopying, faxing, message taking, data input)
  • Using Microsoft Office including Microsoft Outlook, Word, Excel and Power Point to a high standard
  • The preparation / production of reports, spreadsheets, correspondence and other documentation
  • Experience of maintaining computer-based and manual record systems
  • Organising tasks to meet competing priorities
  • Working as a Team
  • Experience of working in a multi-agency/team setting
  • To have excellent communication skills (written and verbal) and to be able to communicate clearly and accurately by telephone and in person with a wide range of people, within and outside the Department.
  • To produce accurate written documents e.g. letters, notes etc.
  • To be self-motivated and able to work on own initiative or as part of a team
  • To work quickly and accurately to deadlines meeting priorities.
  • Willingness to learn and develop new skills and knowledge
  • To have the ability to maintain strict confidentiality at all times
  • To have a flexible approach and the ability to work under pressure
  • Ability to manage sometimes challenging and potentially confrontational situations with continued professionalism
  • Smart appearance commensurate to the duties of the post.
  • The ability to work out of office hours occasionally
  • To be able to travel and work at other bases

Please see the Job Description / Person Specification which are attached further down on this page.

For informal enquires please contact Sharon Wright, Email: Tel: 0116 305 5966 

To apply please click the Apply Now link below.

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