To work flexibly as part of a team to provide an efficient, effective and comprehensive county wide administrative business support service across C&FS localities, maintaining a high-quality responsive customer service for both internal and external customers.
             
ESSENTIAL REQUIREMENTS:

• RSA II or equivalent typing/word processing qualification. 
• Good standard of written and spoken English and Mathematics to GCSE A-C or equivalent qualification he importance of customer service.
• Knowledge of the importance of confidentiality.
• Knowledge of the importance of equal opportunities.
• Knowledge of the work of Children and Family Services
• Customer care experience: working with staff, service users, visitors etc. at all levels both within a local authority and externally
• Working in an administrative, financial, secretarial setting (i.e. experience in a range of clerical and financial tasks incl. word processing, filling, photocopying, faxing, message taking, data input)
• Using Microsoft Office including Microsoft Outlook, Word, Excel and Power Point to a high standard
• The preparation / production of reports, spreadsheets, correspondence and other documentation
• Experience of maintaining computer-based and manual record systems
• Organising tasks to meet competing priorities
• Working as a Team
• Experience of working in a multi-agency/team setting
• To have excellent communication skills (written and verbal) and to be able to communicate clearly and accurately by telephone and in person with a wide range of people, within and outside the Department.
• To produce accurate written documents e.g. letters, notes etc.
• To be self-motivated and able to work on own initiative or as part of a team
• To work quickly and accurately to deadlines meeting priorities.
• Willingness to learn and develop new skills and knowledge
• To have the ability to maintain strict confidentiality at all times
• To have a flexible approach and the ability to work under pressure
• Ability to manage sometimes challenging and potentially confrontational situations with continued professionalism
• Smart appearance commensurate to the duties of the post.
• The ability to work out of office hours occasionally
• To be able to travel and work at other bases

Please see the Job Description / Person Specification which are attached further down on this page.
       
For informal enquires please contact Sharon Wright, Email: Sharon.Wright@leics.gov.uk Tel: 0116 305 5966 

• Trauma Informed Responsive Department
• JD/PS
• Applicant Guidance Notes

To apply please click the Apply Now link below.