An exciting opportunity has arisen within the Housing Asset Team, as Leasehold Management Officer which manage the Council’s Leasehold, Right to Buy, Shared Ownership functions. This is an opportunity to help further develop and shape the department and would suit someone with experience in these areas and enjoys challenges of a complex yet rewarding subject matter.
The Main Responsibilities of this role are;
- To be the first point of contact for leaseholders and to investigate and respond to complex queries regarding annual service charges and major works.
- To maximise the Council's income through effective monitoring and management of approximately 600 leasehold service charge accounts.
- To investigate and respond to leaseholders' queries regarding service charges and their service charge accounts.
- To take lead on the management of shared ownership properties and associated lease and service charge issues.
- To administer the Right to Buy function.
Additional element to this role is allocation of garage tenancies and manage associated accounts.
This role is in a challenging, yet rewarding environment. If this sounds like an environment that you would thrive in, we look forward to receiving your application.
The duties of this post require the postholder to undertake a basic Criminal Record check (unspent convictions only) via the Disclosure and Barring Service.
As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express him/herself spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.
At the moment due to the impact of the ongoing COVID-19 pandemic, some of our staff are working remotely from home but a return to a combination of working remotely and physically from the Council’s offices is anticipated in the near future.
As a new starter, your contractual location will be the designated council office for your team. Your working arrangements will vary according to your service and role, and the current Government guidance. For many roles, there will be more opportunities in the future for remote and hybrid working. However, this comes with the expectation that, as workplaces open up, there is likely to be an ongoing and occasional requirement to attend the workplace.
The Council is highly committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.
For further information, or an informal discussion, please contact Peter Holt (Housing Team Leader) on email@example.com or on 01904 555881.
To apply please click the Apply Now link below.