Join part of an exciting team at the City of York Council as we’re expanding the service to meet demands.
We are looking for enthusiastic, outgoing and committed individuals to join our Income Team.
Four full-time Income Officer posts are available. The roles offer scope to really expand your knowledge and skills, with flexibility to be involved in all aspects of billing, collection and recovery of Council Tax and Business Rates. Dealing with customers through a variety of channels, including email, letter, telephone and occasionally face to face.
As a great communicator, you’ll enjoy dealing with and resolving customer enquiries in a polite and professional manner, in what can occasionally be challenging circumstances. You will be responsible for managing an allocated workload using your time effectively to ensure as a team collection for the council is maximised.
The successful candidates will be adaptable and be able to embrace change in a continually developing service, whilst being a good team player possessing a proven record of IT skills and high-quality customer service.
Experience of Council Tax and/or Business Rates would be preferable, however, this is not essential as full virtual training would be provided until the successful candidates are comfortable to work alone.
The COVID-19 pandemic has shown the vast majority of our work can be done remotely, and that staff enjoy having the extra flexibility.
The roles are for Hybrid workers which are predominantly working from home, however, there would be an occasional requirement to attend the workplace depending on the service requirements.
At the moment due to the impact of the ongoing COVID-19 pandemic, some of our staff are working remotely from home but a return to a combination of working remotely and physically from the Council’s offices is anticipated in the near future.
As a new starter, your contractual location will be the designated council office for your team. Your working arrangements will vary according to your service and role, and the current Government guidance. For many roles, there will be more opportunities in the future for remote and hybrid working. However, this comes with the expectation that, as workplaces open up, there is likely to be an ongoing and occasional requirement to attend the workplace.
As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express him/herself spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.
The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition, we also offer a growing range of discounts, rewards and savings
For further information, or an informal discussion, please contact Anne Holme (Council Tax and Debt Recovery Manager) at email@example.com or on 01904 553531.
Alternatively, contact Paul Stainsby (Technical & Business Rates Manager) at firstname.lastname@example.org or on 01904 553065.
To apply please click the Apply Now link below.