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Policy & Performance Officer

Royal Borough of Greenwich
Greenwich, London (Greater)
£38,385 - £41,586
Closing date
6 Jul 2022
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Job Details

An opportunity has arisen in the Strategy & Improvement Team in the Housing & Safer Communities Directorate to work on an exciting and transformational customer complaints and service improvement project.

The Housing & Safer Communities Directorate is responsible for managing and maintaining the borough’s 20,500 council homes. The Directorate consists of four key areas, Repairs & Investment, Housing, Community Safety & Environmental Health, and Digital Greenwich.

The Housing Strategy & Improvement team works across the Directorate focusing on developing housing strategy and policy, promoting best practice, and helping housing services deliver effective and consistent services. 

We have just embarked on a complete review of our complaints policy, procedures, processes, and guidance documents. This is to ensure we meet the requirements of the recently revised Housing Ombudsman Complaint Handling Code. We are also looking to deliver longer term service improvements as a result of learning from our customer contacts. This role is central to the successful delivery of this project.

What we are looking for:

We are looking for a dynamic and self-motivated individual who is passionate about improving services. You will have an up-to-date knowledge of both national housing policies and current housing issues, be a good communicator, have excellent report writing, numerical and analytical skills. You will also have excellent IT abilities. We are particularly interested to hear from someone who has a strong customer focus and has experience in the customer service and complaints handling.

For an informal discussion about this opportunity, please contact Edmund Shepherd;     0208 921 6238  

If you require any assistance in viewing or accessing this opportunity, please contact or call 020-8921-8977

To apply please click the Apply Now link below.


Why work for the Royal Borough of Greenwich?

The Royal Borough Of Greenwich supports equality and diversity in the workplace. The borough has a clear commitment to the LGBT community, mental health issues, race equality and disability.

Greenwich offers a diverse range of roles, from junior to senior positions, spanning service sectors from children’s services to engineering.

With the main council offices based in the heart of Woolwich, employees also benefit from an excellent transport links, while central London is just 20 minutes away.

Excellent benefits

  • Up to 31 days leave per year.
  • Flexible working hours.
  • Developing opportunities to maximise employee’s potential.
  • Annual season ticket loan.
  • Greenwich One Card which entitles employees to discounts at local businesses.
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