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Resident Services Officer

The Royal Borough of Kensington & Chelsea Council
Kensington and Chelsea, London (Greater)
£27,009 - £31,155
Closing date
20 Jul 2022

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Job role
Contract Type
Full time
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Provide a first-class service to local housing residents, for a great experience of life in our borough. 

In Kensington and Chelsea, we put local people and local businesses at the heart of decision-making, working in partnership with them to provide quality services that are responsive, effective and efficient. Following the Grenfell tragedy we have brought our social housing stock under local authority control. Alongside extensive investments in the built environment, we are committed to improving quality of life for our residents. Our brand new Resident Services team is here to make residents’ lives better. From a warm welcome into our community, through to answering queries and troubleshooting, the team are advocates for residents and their wellbeing.

The Role:

As a Resident Services Officer you’ll be passionate about always doing the right thing for residents. With this being a new team, you’ll enjoy the scope to really make the role your own. Whether face-to-face, on the phone, by email or online, you’ll provide customer service with empathy at its heart. Based at a local housing office, you’ll be the first port of call for any enquiry a resident has. Their questions might span anything from tenancy matters to low level anti-social behaviour. With a good understanding of who does what across our Housing Management Services, you’ll provide a seamless, proactive and collaborative service – striving to always find the right answers and solutions to any issue. You’ll also create welcome packs for new tenants.

Please refer to the Job Description for more information.

About You:

First and foremost, you’re a real ‘people person’ – approachable, open and committed to exceptional customer service. Comfortable dealing with all kinds of individuals and issues, you demonstrate the ability to think on your feet, solve problems and maintain confidentially. A team player, you create great working relationships with others, so you can get to grips with complex issues together. Written communication skills are as important as the ability to connect with people in person. We’re also looking for good administrative skills, the ability to use technology proficiently, and the confidence and initiative to work to deadlines in a fast-paced environment. 

In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays.

Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s alone will not be considered for this role.

To apply please click the Apply Now link below.

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