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Customer Insight, Experience and Engagement Service Manager

Blaby District Council
Blaby, Leicester
£42,614 - £45,648
Closing date
25 Jul 2022
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Thank you for showing an interest in our vacancy for Customer Insights, Experience and Engagement Service Manager. This will be a great job, is of huge importance to us and will really help to shape our Council going forwards.

We are proud of our Council and, truly aspire to Blaby District being a great place in which to Live, Work and Visit; the ambitions for this are reflected in our Blaby District Plan.

Blaby District Council is a great Council and, we are justifiably proud of the services we deliver and the places we are shaping. As we recover from the pandemic, we want to continue to support our communities, to help our businesses and continue with our transformation agenda, taking on board all that we have learned. To ensure we deliver excellent customer services and ensure the organisation meets the needs of an ever-evolving district, we are recruiting for a Customer Insights Experience and Engagement Service Manager. This role will lead the Customer Services Team, ensure we understand our customers and their needs and drive the Equality, Diversity and Inclusion Agenda for the Council.

Looking ahead, there are yet more opportunities and challenges that we face as a district council, an uncertain financial outlook, growth in demand for our services and, significant pressure to deliver high numbers of houses. Our incoming Customer Insight, Experience and Engagement Service Manager will have experience of leading and developing customer engagement, the ability to understand and influence customer experience throughout the organisation and the inter-personal skills to positively engage with a wide range of stakeholders.

For full details on the role please click here for:

Job Description and Person Specification

SLT Structure Chart

SLT photos

Blaby District Plan

The role is based in the Main Council Offices in Narborough in Leicestershire which is just 3 miles from the M1, junction 21 and not far from the centre of Leicester. The local train station is only a 5 minutes walk away and there are regular bus links to and from the city centre.

Blaby District Council want their workforce to reflect the make up the community we serve, and we therefore welcome applications irrespective of gender, ethnic origin, religion, belief, sexual orientation, age or disability. 

Benefits of working with us include a local government pension scheme, exciting career opportunities, flexible working including a flexi-time scheme and out of town offices with free car parking and cycle bays. To find out more, click on the link below Employee benefits.

For an informal conversation please contact Louisa Horton on 0116 272 7636 or email

I hope this has inspired you to apply and, look forward to receiving your application. 

To apply please click the Apply Now link below.

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