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Customer Service Officer

Sandwell Metropolitan Borough Council
Sandwell, West Midlands
£19,650 - £20,852
Closing date
20 Jul 2022
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We are looking to appoint committed and enthusiastic people to each of the posts in these interesting and challenging roles within Sandwell Libraries and Archives.

Supporting and working in partnership with the Library Supervisor, the person appointed will work as part of a team providing efficient and effective library and information service with a high standard of customer care.

You will provide a high-quality service to all users including children, young people and adults from all cultural backgrounds and to meet Council and Library and Archives standards.

You will undertake and be responsible for all tasks associated with the presentation of services, activities and events and all administrative routines and procedures. 

The successful applicants will be required to support customers to access a range of library services, including self-service and virtual services, with a focus on encouraging the use of libraries through promotional and outreach work.

You will need:

  • Recognised library or customer service qualification (e.g. City and Guilds, NVQ Level 2/3 in Customer Care, OR be working towards one, OR equivalent skills and experience
  • Excellent customer service skills
  • Experience of co-operating with others as part of a team
  • Experience of working with adults and children
  • At least two years’ experience of providing direct services to the public
  • Excellent I.T skills
  • You may be required to work every Saturday and be flexible in the hours you work in the week
  • This post involves working at different libraries within the Town and occasionally in other Towns depending on service requirements

In exchange, this is a highly valued role and you will become part of a forward thinking and energised team.

Our values of Trust, Unity and Progress guide us and shape our team culture. They define how we do things and are reflected in the way we behave.

Why work for us?

  • Generous annual leave entitlements
  • Access to the Local Government Pension Scheme
  • Access to an award-winning employee benefits scheme, which includes:
  • An exclusive retail discounts portal
  • Salary sacrifice schemes for cars, bikes, technology and car parking
  • An employee assistance and counselling service
  • Annual leave purchase scheme
  • A wide variety of learning and development opportunities

For an informal discussion, please contact:

Jean Fenn on 07768988033 or

Job Description
Information for applicants
Personnel Specification

To apply please click the Apply Now link below.


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