Business Change Analyst (Service Designer)

Lancashire County Council
Preston, Lancashire
Closing date
7 Aug 2022

Lancashire County Council strives for Lancashire to be the county people choose to create a home, raise their children, develop a career, and prosper. The County Council is supporting the adoption of Family Hubs within the County, as part of the Children Young People and Families Partnership plans.  

The Lancashire Family Hubs will be a system-wide model that provides high-quality, holistic and whole-family support services for families from prior to conception, through the child's earliest years, through later childhood, up to the age of 19 (or 25 for young people with special educational needs and disabilities) in all 12 districts to improve the Children, Young People and Families Partnership shared outcomes. 

Five Shared Outcomes   

  1. Vulnerable children and young people are safe from harm and build resilience.  
  2. Children and young people achieve their full potential in education, learning and future employment.  
  3. Children and young people enjoy heathy lifestyles and know how to help others.  
  4. Children, young people and families have a voice in shaping the support they receive.  
  5. Children and young people live in Lancashire where they can enjoy a good quality of life, be happy and want to stay.   

There is a requirement for a Business Change Analyst – Service Designer- to support the delivery of the Family Hubs model in Lancashire. 

The role holder will use their expertise to support the Project Team in transforming the services in a clearer system-wide model – Lancashire Family Hubs Networks -, leading the transition within the complex environment of children and families' services and ensuring that service changes or adjustments, are based on feedback from children, young people and families so that these views are properly integrated into the plan for Family Hubs Networks.   

This role requires an all-rounder, a holistic thinker and a 'can-do' proactive individual of creative, inquisitive and adaptive (but organised!) nature, with integrity and care for the authority's services and work. The postholder will analyse and interpret complex data and organise it into meaningful and visual information, particularly in relation to reviewing and implementing service changes.  

The individual required for this role will need to hold the following competencies: 

  • Evidence- and context-based design. You can visualise, articulate and solve complex problems and concepts, and make disciplined decisions based on available information and research evidence. 
  • Prototyping. You can apply technical knowledge and experience to create or design workable prototypes, both programs and physical outputs. You understand parameters, restrictions and synergies. 
  • Able to interrogate complex data.  
  • Problem solving 
  • Ability to identify achievable benefits and deliver clear outputs.  
  • Understanding linkage and integration across services is key as the ability to work collaboratively across areas and services is an essential.  
  • A 'team player', interactive and collaborative who can also work independently confidently if needed. 
  • Create or design workable prototypes. 
  • Ability to apply a range of change management and analysis techniques flexibly and as appropriate.  
  • Strong visualisation and presentation, facilitation and documentation skills – ability to present and facilitate confidently and diplomatically. 
  • Strong report writing and documentation experience and ability to present complex information in flexible ways appropriate to audience.  
  • Strong interpersonal skills, promoting consensus and collaboration.  
  • Track record of improving and embedding change both operationally and culturally.  
  • Strong project experience and knowledge of project methodology, environment and approaches to manage, structure and deliver work.  
  • Adaptability and able to respond effectively to varying needs and priorities. 


The Post Key Focus: Roles and Accountability 

  • Reporting to the Project Manager, the postholder will: 
  • Work closely with the Business Change Analyst - User Research. 
  • Design the User Journey Map so the district can identify pain points and issues that need to be addressed in Family Hubs, analyse and identify pain points from the users’ perspective, based on your user research. 
  • Generate ideas through ideation techniques such as brainstorming and worst possible idea to solve the users’ needs in a way that provides value to the districts 
  • Select the most promising idea(s) based on their feasibility, desirability and viability, among other criteria 
  • Prototype designs, which can range from simple paper sketches to high-fidelity and interactive digital mock-ups 
  • Provide and solicit critique on the designs as well as the designs of your team-mates 
  • Conduct usability and user tests to determine if the design(s) can be further improved; and ultimately push a design solution out into the world that will benefit both the districts and users.  
  • Plan and execute co-creation. 
  • Design the end-to-end journey of service. 
  • Lead workshops with stakeholders to propose the most viable solution for a given problem and design the Service Blueprint and prepare it to be presented and delivered to the district. 

How to apply… 

For an informal and confidential chat: please contact Grant Murdoch (Programme Manager) on 07802397477  

To apply please click the Apply Now link below.

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