We are looking to recruit a self motivated and enthusiastic Temporary Customer Advisor for our fast paced and demanding customer access point who will undertake initial assessments for those that are homeless or threatened with homelessness. You will be required to provide universal housing options advice to our customers and assist where possible in finding a solution to their housing difficulties. You will deal with a range of enquiries and work within the Councils Single Point of Access for commissioned homelessness services.
You will work as part of a duty team working from 8.30am to 5pm dealing with all forms of approach to the service which includes face to face and telephone contact. You will need experience of dealing with customers who exhibit challenging behaviour. Our customers present with a range of difficulties that need to be identified and will require you to apply your customer service experience to achieve a positive outcome with often hard to reach customers who display unpredictable behaviour.
This is a challenging but rewarding role for someone who has experience of customer service and has the skills to work in a highly charged environment. The successful candidate will be a team player and have excellent communication skills to ensure the needs of vulnerable and excluded customers are met.
This position is available on a secondment basis however you must seek permission from your Manager before applying.
Want to Know More?
If you would like to know more about the role, the recruitment process or working for Wakefield Council feel free to contact Lisa Moorey.
Customer Advisor updated 1.7.21.doc
To apply please click the Apply Now link below.