Director of Customer and Data Insight

Brentwood and Rochford Councils
Brentwood, Essex
Circa £90,000
Closing date
3 Sep 2022

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Councils. This is an ambitious partnership which is good for both Councils, good for our residents, good for our staff and could also be good for you.

As a Director, you will join us right at the beginning of our journey, as we pursue a radical change programme to combine the resources of our organisations so that we can achieve more together for our communities. There is considerable scope and autonomy for you to influence the direction we take, to get us to where we need to be.

To be successful in this role you will have extensive knowledge and experience spanning the interpretation of customer insights into the development of services, with a proven ability to link customer insights and data analytics with technical solutions, offering an innovative approach to strategic development and policy.  You will be experienced and passionate about delivering an integrated one strategy technology approach for both Councils and work collaboratively to deliver the strategic commitments set by Members.

You will have significant post qualification experience gained in the public, private or voluntary sector, including experience of operating at Leadership Team level. You will have the ability to establish new teams and develop innovative ways of working to drive, motivate and mentor others.

You will be an inspirational, charismatic and motivating leader, with a track record of promoting and delivering positive solutions to achieve diversity and equality of opportunity.  You’ll also have the ability to understand the varying needs of your colleagues, find solutions to complex issues, and move quickly to develop contingency and mitigation strategies, understanding what it takes to create the #oneteam.

If you are committed to transforming services and have the leadership style to drive improvement and change, please contact our retained consultants at Penna for further information as detailed below:

Aaron Thomas  - 07709 505403 or

Ben Cox  – 07809 374692 or

Closing date for receipt of applications: Sunday 4th September 2022

To apply please click the Apply Now link below.


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