Customer Service Advisor - Revenues and Benefits

Employer
Sandwell Metropolitan Borough Council
Location
Sandwell, West Midlands
Salary
£21,269 - £24,920
Closing date
16 Aug 2022

An exciting opportunity has arisen to recruit a Revenues and Benefits Customer Service Advisor who will be required to deal with inbound customer queries through multiple communication channels. The role will primarily consist of working in a busy Revenues and Benefits Contact Centre environment dealing with, telephone, written, electronic and some face to face communication.  

The role of Customer Service Advisor is to ensure a high level of customer care is delivered at all times, making sure customers are dealt with efficiently and effectively at the first point of contact.

Revenues and Benefits knowledge would be an advantage however legislative and systems training will be provided.

This post is currently operating as a hybrid role with some home and office working however this is subject to change.

You must hold a minimum of 4 Grade C GCSE’s or equivalents, to include English and Maths.  Qualification evidence will be required at Interview stage.

Job Description

Information for Applicants

Personnel Specification

To apply please click the Apply Now link below.

 

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