Customer Engagement Coordinator - Band 6, full time, permanent position  

Northumberland County Council has an exciting opportunity for an experienced Customer Engagement Coordinator.  

The successful candidate will be instrumental in promoting the value and scale of tenant engagement across our housing service, to increase involvement and ensure it is embedded; integrating tenants views and scrutiny into the design and delivery of new and existing services. 

You will have a comprehensive understanding of housing related issues and up to date Government Legislation and an understanding of the current issues facing local government whilst possessing a high degree of political sensitivity. 

If successful, you will be responsible for making sure we are compliant in relation to the recommendations set out in the Social Housing White Paper - “the Charter for Social Housing Tenants” whilst ensuring there are a range of opportunities for us to work in partnership to deliver robust and meaningful customer centred services. 

We are looking for someone who also has experience in tenant, resident or community engagement, capacity and place building and experience in reviewing and developing methods for doing so in partnership with service users. In addition to being able to demonstrate a good knowledge of best practice in tenant engagement.  

You must have exceptional communication skills and an ability to relate and empathise with all stakeholders is essential as well as having great competency in IT and written skills.    

You will need excellent interpersonal skills, be self-motivated, resilient and tenacious with the confidence to engage with a range of audiences whilst being consistently innovative in your thinking. 

You will be part of our Engagement and Sustainability Team and work across the directorate and out in the district. If you are motivated, genuinely aspire to doing a good job, are hardworking and enjoy a challenge then we would love to hear from you. 

For an informal discussion about this role, please contact Amanda Mason, Customer Engagement and Sustainability Manager on 07855126121 

CLOSING DATE 28 AUGUST 2022

To view a copy of the Job Description and Personal Specification please click here   

Please note that this is a full time position but applications on a secondment or part time basis would be considered for the right applicant. For guidance on completing your application and for information about our Equality and Diversity principles, please check the Northumberland Council Website. 

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme please email hrrecruitment@northumberland.gov.uk with your name and the job title you have applied for and one of the recruitment team will ensure this is factored in the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview please also let the team know. 

In line with the County Council’s Recruitment & Selection Policy, please note that we are unable to accept CV’s. Any information provided on CV’s will not be considered for short-listing purposes. Please note that all communication regarding your application for this post will be sent to the email address that you have registered with, including your invite to interview if you are short-listed.  

Although we advertise on LocalGov jobs, your application process will be directed to our Taleo system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered with Taleo, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘hr-empty@invalidemail.com’ as you will not be notified by any other means.