Essex County Council (ECC) are delighted to be supporting Doris Jones to recruit a Team Leader for their home care service based in Westcliff-on-Sea.

Doris Jones understands the importance of balancing the care and support their service users depend upon, with gentle guidance on how to be as physically independent as they can. By combining traditional care services with expertise in physiotherapy and rehabilitation, Doris Jones can help their service users gain greater control over their lives and stay safely in the place they are happiest. There are only a handful of homecare providers in the Southend-On-Sea area rated outstanding by the CQC and Doris Jones are the biggest.

Doris Jones are looking to recruit a Team Leader to oversee and deliver all aspects of the Client Services function.

Responsibilities:

• Managing 70+ care staff within their role and report findings accurately to Registered Manager and/or HR
• Undertaking quality checks of staff and audits relevant to role
• Evaluating and allocate workload for Shift and Duty care staff
• Liaising with Care Coordination and HR departments to maintain optimum staff levels
• Undertaking new client assessments and oversee the take-on process
• Being responsible for the maintenance and management of medication reviews and administration
• Working with Administration team to ensure all service documentation is up-to-date, accurate and audited
• Working together with Care Coordination and HR teams to enable successful Care Delivery
• Being prepared to cover rostered visits in exceptional circumstances
• Being responsible for the operational management of the client services team
• Supervising and coordinate the work of junior staff in the client services team
• Assisting in creation and development of process, procedures, and controls (EAISB)
• Forming part of the OOH Team to cover equal proportion of shifts across the month as directed by Management Team

Benefits:

• Excellent bonus scheme
• On-site parking
• Referral programme
• Monday to Friday working plus overtime
• Opportunities for career progression

Note: ECC are advertising this role on behalf of Doris Jones and if successful you will be employed by Doris Jones.

As part of employment should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Doris Jones is committed to safeguarding and promoting the welfare of children and adults, and expects all employees, contractors and volunteers to share its commitment to prevent abuse, harm or exploitation.

The Care Providers applies a robust recruitment vetting process. If you are successful you will need to undergo a Pre-employment Vetting Procedure.

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