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Training & Development Officer

Employer
City of Bradford MDC
Location
Bradford, West Yorkshire
Salary
£28,226 pa - £32,798 pa
Closing date
4 Sep 2022

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Sector
Corporate Services, Customer Services
Job role
Officer
Contract Type
Full time

The Code of Practice on the English language requirement for public sector workers, Part 7 of the Immigration Act 2016 requires that Councils ensure that all candidates applying for customer facing posts must be assessed in order to establish their fluency in English.

 The criteria under special knowledge and experience on the job profile which is shown in this advert outlines what level of fluency you will be expected to demonstrate.  Therefore, it is essential that you provide examples in your application.

This is a key role in the development of front line staff within Facilities Management Catering & Cleaning Services. Working as part of the New Business Development Team the ideal candidate must be an experienced trainer both face to face classroom delivery, e-delivery & practical craft based training.

The candidate will be expected to carry out training in a professional manner and to the quality standards set by Highfield Qualifications which is Facilities Managements accredited body. The key purpose of the post holder will be to:

o    To be responsible for planning, scheduling and administering of training and development for front line staff within Facilities Management. Delivered either through direct delivery, e-delivery or through external provider’s that have been procured through the Corporate Workforce Development team.

o    To assist the Digital Content Officer in the development, production and delivery of e-training content suitable for the training and development of front line Catering & Cleaning staff.

o    Able to deliver craft based teaching to the level required to enhance food service standards. Assist in the development of the Service Standards Mentor & Mobilisation Managers and their delivery of induction training to new and existing Unit Chef Managers.

o    To directly deliver via face-to-face training or via electronic communications courses to Facilities Management staff that are not provided by either external provider’s or through the Corporate Workforce Development team. To monitor and evaluate the impact of training, to include working to performance targets.

The successful candidate will pro-actively develop training programs suitable to an ever changing marketplace within Educational catering & cleaning, while also being able to deliver off the shelve training courses.

The main responsibilities of the post are:

•       To plan and schedule training for Facilities Management front line staff based upon the training needs identified following annual appraisals carried out by operational  managers. Demand to be managed by allocating either through direct delivery, e-training or delivery through external providers or via the Corporate Workforce Development team.

•           To assist the Digital Content Officer in the development, production and delivery of e-training content where practicable. All training to meet the needs of the business, delivered in a timely and cost effective manner.

•           Identify and develop a plan of training courses suitable for delivery via e-training using the e-tablets held by front line staff for the delivery of course video and other material.

Provide interactive material, quizzes etc. that is engaging, ensures transfer of learning and can check the transfer of leaning.  

•           Where training is through direct delivery, plan course content so that training outcomes and where required legislative requirements are met, periodic review content and course design as required. Make innovative use of training media and techniques to enhance training and accessibility of training materials/courses to learners.

•           Provides detailed lesson plans and schemes of work for all courses in-line with the training objectives and any educational standards applicable. Ensures that the training courses are innovative, engaging, well researched and evaluated against projected outcomes and value for money and adapted to meet changing organisational needs.

•           Develops e-training materials and packages that are clear, coherent and appropriate to the needs of the service.

•           Pass on complex, legislative material in a comprehensive manner, having regard to the existing knowledge of trainees and differing learning styles.

•           Evaluate training and use feedback to measure the training effectiveness and the subsequent improvement actions required.

•           Continually evaluates own practice by reflection, using feedback on performance to improve and develop skills further. 

•           To plan and schedule training for Facilities Management front line staff based upon the training needs identified following annual appraisals carried out by operational  managers. Demand to be managed by allocating either through direct delivery, e-training or delivery through external providers or via the Corporate Workforce Development team.

•           To assist the Digital Content Officer in the development, production and delivery of e-training content where practicable. All training to meet the needs of the business, delivered in a timely and cost effective manner.

•           Identify and develop a plan of training courses suitable for delivery via e-training using the e-tablets held by front line staff for the delivery of course video and other material.

•       Provide interactive material, quizzes etc. that is engaging, ensures transfer of learning and can check the transfer of leaning.  

•           Where training is through direct delivery, plan course content so that training  outcomes and where required legislative requirements are met, periodic review content and course design as required. Make innovative use of training media and techniques to enhance training and accessibility of training materials/courses to learners.

•           Provides detailed lesson plans and schemes of work for all courses in-line with the training objectives and any educational standards applicable. Ensures that the training courses are innovative, engaging, well researched and evaluated against projected outcomes and value for money and adapted to meet changing organisational needs.

•           Develops e-training materials and packages that are clear, coherent and appropriate to the needs of the service.

•           Pass on complex, legislative material in a comprehensive manner, having regard to the existing knowledge of trainees and differing learning styles.

•           Evaluate training and use feedback to measure the training effectiveness and the subsequent improvement actions required.

•           Continually evaluates own practice by reflection, using feedback on performance to improve and develop skills further. 

•           Work to performance targets and report outcomes to line management and at the QMS Combined Management Review. Maintain comprehensive and timely training records and administration electronically, using Evolve where practicable. Plan training events i.e. booking rooms, creating attendance sheets, sending training invites where appropriate.

•           Liaise with Corporate Workforce Development in respect of apprenticeships, staff enrolment, access to external provider’s procured by the Workforce Development Team.

•           Liaise with external providers, monitors progress of trainees and secure feedback on    training performance and outcomes.

•           Provides professional advice, support and guidance within the Department in delivering training to Front Line Facilities Management staff:

o    Majority of training leading to a qualification within FM is NVQ 1 to NVQ 3

o    Bespoke courses linked to food, i.e. Allergens, Halal, Healthy Eating, Food Safety

o    Bespoke courses linked to working environment i.e. Safeguarding, Information Security

•           Maximises the number of training days delivered by the post holder, whilst ensuring that time for planning, scheduling, administration and liaison is maintained. Productivity measure to be benchmarked and agreed via appraisal.

•           Ensure compliance to Food Safety, HACCP, COHSS, Health & Safety, Lone Working and other Council procedures whilst at work.

•           Any other similar duties commensurate with the Training & Development role.

The post holder shall be proactive in facilitating planned work appropriate to the job role in a timely fashion while working to clear measurable targets. Communication skills are essential for the post and to be aimed at all types of learners.

The candidate should be knowledgeable in the use of a range of specialist ICT systems across their work to include Microsoft Office suite.

The post will carry “Casual Car” user status and access to a car for business is required.

Candidates must have the following qualifications:

o    Level 3 Food Safety in Catering/Manufacturing or equivalent (Essential).

o    Level 4 Food Hygiene for Managers or equivalent (Desirable or within 3 months of post)

o    Train the trainer qualification (Essential)

o    PTTLS (Desirable)

o    Level 4 HACCP (Desirable).

o    Level 3 Allergen Management or equivalent (Desirable or within 3 months of post ).

Candidates must have a minimum of 2 years’ experience within a teaching/training environment.

For further details, please see the attached Job Profile.

An enhanced disclosure check with the Disclosure and Barring Service will be undertaken for this post.

 For further information regarding this post please email dominic.hirst@bradford.gov.uk

 Closing Date:  4th September 2022

 Please find attached Job Profile:  Training & Development Officer - JP.docx

 

 

 

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