Closing Date: Monday 29th August 2022

As an Anywhere (hybrid) Worker, your role will have a ECC base location, as shown in the advert and while you may be able to work from home / remotely some of the time, there is an expectation that as and when required by the organisation you need to attend the base location, typically 1 - 2 times per week and any travel time or travel cost incurred when attending the based location will not be met by the organisation.

Please note that in addition to this permanent position we are also recruiting for a 12-month Fixed Term Contract.

Job Purpose

The Payroll service sits within the People and Transformation function. To influence both the customer and employee experience in a key area of employee engagement. Providing a comprehensive service, investing in a new technology to better support our users and enable an empowered self-service and support function.

The Payroll & People Advisor will provide a high-quality payroll and a customer focused transactional service. Using a depth of business knowledge in dealing with a high volume of diverse transactions and working to strict deadlines. With responsibility for resolving payroll queries and performing an analytical processing role within one or more payroll disciplines.

You will provide support and resolutions quickly and efficiently at the first point of call. Our ethos is to provide advice, support and guidance that is simple, clear, efficient, and effective, this includes communication, terminology, and our processes.

The role requires a strong system knowledge to undertake user acceptance testing

Accountabilities

• Responsible for ensuring data input is accurate to ensure payments and deductions are correctly administered, in line with statutory and contractual requirements e.g. Pensions contributions. Where possible supporting and guiding employees in using self-service.
• Responsible for resolving complex payroll queries to ensure timeframes are met within agreed Service Level Agreements (SLAs).
• Responsible for payroll processes generating payments to employees and third parties, along with associated internal/external statutory reporting.
• Support the requirement for ensuring the integrity and security of personal, contractual and financial information, to meet legislation and Council policies.
• Work collaboratively within a team, to ensure work is processed and delivered to a high standard, ensuring quality of outputs.
• Responding effectively to customers' enquiries in a timely and professional manner and meeting service standards, this can be via the customer portal, in writing, or verbally in a call or meeting.
• Supports the drive to improve the service and quality of outputs and system testing to ensure customer expectations are exceeded.

• Educated to RQF level 3 (GCSE) or equivalent by experience.
• Evidence of continuing professional development and knowledge in relevant professional area, working towards a CIPP qualification.
• Experience of using payroll systems to deliver a high quality service.
• Good working knowledge of payroll processes including statutory payments, deductions and pension schemes.
• Working collaboratively with colleagues to deliver good practice and advice on policy.
• Ability to communicate effectively, demonstrating empathy, listening and questioning skills to a very high level, with a high standard of written communication.
• Experience of working in a customer-orientated environment, dealing with queries in a service delivery setting and continuously seeking to improve the services provided.