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Assistant Director, Digital & Customer Services

Thurrock Borough Council
West Thurrock, Grays
£88,500 to £102,000
Closing date
17 Dec 2023

We’re seeking a forward-looking individual to design and deliver a dynamic and innovative digital vision for Thurrock Council. Sitting within the Corporate Services Directorate, our new Assistant Director Digital and Customer Services will be the most senior person within Digital and Customer Services – and will champion the huge potential of digital infrastructure to deliver for both the council and our residents.

Working with a Head of IT, Head of Customer, Head of Digital and ICT, and Head of Information, you’ll be responsible for a wide-ranging remit of services including Customer, Digital, Contact Centres, FOI, Complaints, Information, Management and Registrars. This is a fantastic opportunity to refresh and modernise our existing digital offering, while simultaneously balancing the needs of more traditionally minded members.
Let's talk about you
A behavioural change piece is needed across the organisation, and you’ll be central to showcasing the benefits of a new and revitalised approach for both residents, staff and members. You’ll also investigate new and exciting digital opportunities around robotic process automation, AI and cyber security.

The successful candidate will have the strong digital experience and expertise to take on the full remit of the role, which includes building the Digital Strategy, progressing the CRM system and single data platform, and driving digital transformation by design across a range of services.

To find out more about the role and Thurrock Council, please visit the microsite:

For an informal discussion, please contact:

Closing date: Midnight on Sunday 17th December 2023

To apply please click the Apply Now link below.

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