An opportunity has arisen for a temporarily Housing Service Officer / post holder to work on a Refurbishment Project, dealing with Contractors, residents/stakeholders, Project Officers and senior managers to successfully complete an internal and external improvement of High-Rise and Low-rise flats.
To deliver a proactive and preventative tenancy & estate management service, focusing on resolving complex issues relating to tenancy or behaviour issues, including nuisance behaviour, safeguarding concerns, vulnerability triggers and other tenancy breaches that requires a “case management” approach to resolve the presenting and underlying issues to sustain tenancies.
The estate management functions will ensure our properties and estates are places where people want to live in so far as they are safe, clean and well maintained.
It would be of benefit if the postholder had experience of the following:
*To be responsible for the case-management of complex or demanding tenancy management interventions e.g. safeguarding, domestic abuse, and exploitation cases, neighbour disputes & nuisance that does not meet the threshold for ASB, tenancy breaches and related enforcement action.
*To lead and participate in in multi-agency meetings and case conferences for complex and sensitive individual cases e.g. VARM, MARAC and TAF etc
*To be responsible for undertaking proactive Home checks in council houses and estates, identifying preventative and safeguarding issues and providing any tenancy-related interventions towards their effective resolution. Utilising Home checks to identify, signpost & support tenants to use services that will support other Council Priorities e.g. Money Advice, Employment & Training Opportunities, Public Health Initiatives, Community Involvement, Community Safety, Safeguarding and Wellbeing etc.
* Provide professional & timely interventions to resolve tenancy breaches before they pose a risk of harm to others, cause damage to our assets or result in tenancy failure.
* To provide a proactive estate management service to remove or mitigate hazards that present a risk of:
• Harm to residents
• Damage to our assets
• Negative perceptions about the place
*Reduce the risks of tenancy failures through appropriate and proportionate interventions that help customers to sustain their tenancies
*Reduce the risk of damage being caused to our assets resulting from customer neglect, accident or malicious acts
*Reduce the risk of harm to our customer’s health and safety through early identification of vulnerabilities and the offer of appropriate advice, assistance, and signposting to other agencies to safeguard their wellbeing.
*Increase the detection of Tenancy Fraud so that assets not being used for their intended purpose are made available to people in genuine housing need.
Information for applicants
To apply please click the Apply Now link below.