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Welfare Benefits Adviser

West Northamptonshire Council
£29,060 - £30,712
Closing date
15 Mar 2024

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Corporate Services, Finance
Job role
Contract Type
Full time

West Northamptonshire Council has undergone a transformative journey since its transition to a unitary authority in April 2021. We have an exciting opportunity for a Welfare Benefits Adviser. The role assists the Debt and Money Advice team in ensuring that service users maximise their income in support of their care.

As part of our dynamic team, you'll be at the forefront of delivering proactive and customer-centric services. We pride ourselves on our efficiency and dedication to promptly achieving results for the residents of West Northamptonshire Council. Join us in making a meaningful difference in our community. 

Our benefits


We offer a wide range of benefits to our employees, these include:


  • Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
  • Cycle to Work scheme. 
  • Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
  • Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
  • Car Lease scheme
  • Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
  • Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
  • Ongoing training and development opportunities.
  • A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
  • Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
  • Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

What will you be doing?


As a Welfare Benefits Adviser, you will be dedicated to maximizing income opportunities for residents and enhancing their support packages. In this role, you will be responsible for conducting eligibility checks for benefits, assisting with form completions, and providing support to residents throughout the appeals process, including representation in court when required.


Collaboration with internal and external partners will be crucial to ensuring residents receive comprehensive support. Additionally, good record-keeping of outcomes and work completed will be essential to this role.

About you


An in-depth knowledge and experience of welfare benefits casework as well as the ability to understand and explain relevant government legislation is vital to this role. Excellent communication, negotiation and advocacy skills are essential.


You will also be able to demonstrate the ability to work both as part of a team and flexibly, on your own initiative.

Skills and experience needed:

  • A high degree of numeracy and literacy skills.
  • Ability to write clear and concise reports
  • Ability to travel to visit service users.
  • Good interpersonal skills

About us


We’re a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we’re embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.  


Our vision at West Northamptonshire Council is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. 

Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council 

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

When potential is unlocked, talent thrives.

Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.

West Northants Council, where careers thrive.



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