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Casual Customer Support Assistant (606210)

City of Bradford MDC
Bradford, West Yorkshire
£11.79 per hour
Closing date
16 Apr 2024

What is Casual - In libraries we have Casual staff who we can call upon to cover staff holiday and Sickness.  You are not obliged to say that you are available, but this can be the nature of Casual Customer support assistant.

This is an opportunity to join our teams providing excellent customer service to local residents, as we encourage them to use libraries as safe, welcoming spaces where they can use and borrow a wide range of resources, take part in activities.

The post involves a wide range of duties working in a public facing environment with a diverse range of customers, offering them a wide variety of services, events and activities.

Hours are to cover between 8.45 a.m. and 7 p.m. including Saturday and Sunday working. The post holders will be contacted with an offer of hours, which could be any library within the district.  These could be short notice or arranged in advance.

The post supports operational delivery of the library service Including:

•    Delivering adult, children’s, and family activities, including story times and rhyme times

•    Supporting customers with computer use and learning needs.

•    Enrolling new members and dealing with customer queries

•    Supporting customers to borrow and return items and use the self-service machines

•    Using the catalogue and electronic stock management tools

•    Accessing the library management system and complying with the Council’s information security protocols 

•    Opening and locking up the building and operating the alarm system.

•   Supporting safety on site including fire evacuation procedures

•    Basic administrative routines

Candidates should have previous experience of working in a customer facing environment, be literate and numerate, confident with IT, have good communication skills, and enjoy working with people, books and information.

For further information regarding this post please contact Sue Rollins on 07582 104004 or email

Closing Date: 16th April 2024

The Code of Practice on the English language requirement for public sector workers, Part 7 of the Immigration Act 2016 requires that Councils ensure that all candidates applying for customer facing posts must be assessed in order to establish their fluency in English.

The criteria under special knowledge and experience on the job profile which is shown in this advert outlines what level of fluency you will be expected to demonstrate.  Therefore, it is essential that you provide examples in your application.

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