Skip to main content

This job has expired

Service Lead, Performance, Policy and Delivery

The Royal Borough of Windsor & Maidenhead
Maidenhead, Berkshire
£58,215 - £63,564 per annum (min and max salary for the job).
Closing date
13 May 2024

Job Details

We have an exciting opportunity for to join us as Service Lead for Performance, Policy and Delivery!

This is a full-time, permanent role with hybrid working (in the office at least two days a week), and a salary of £58,215 - £63,564 per annum.

About us:

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country.  The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.

The borough is affluent, but also includes communities who are facing inequalities and disadvantage, and our new Council Plan sets out our commitment to those who need extra support. This is an ambitious council, committed to improving the way it works as an organisation, to strengthening partnership working, and to achieving the best outcomes for our residents.   

Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.

The Role:

This role offers a fantastic opportunity to drive forward change and improvement, leading our high profile, well-respected and friendly Strategy, Policy and Performance team. This is a crucial position at the centre of our ambitious council, based in the Chief Executive’s office, and managed by the Assistant Director for Strategy and Engagement.

Your role will involve:

  • To support the Corporate Leadership Team and Cabinet to drive the strategic agenda of the council through effective priority setting, analysis and insights, and policy and strategy development.
  • To drive forward and embed effective performance management across the organisation, including through Quarterly Assurance Reports to the senior leadership team, Cabinet and Scrutiny.
  • To support and strengthen effective planning, oversight and delivery of the council’s strategic and transformation agenda, including monitoring progress and identifying and unblocking delivery issues.
  • To develop your role as a trusted adviser, partnering with colleagues across the organisation, building trust and credibility and leading on specific, organisational priorities, including key strategies and policies.
  • To manage the Strategy, Policy and Performance unit and associated budgets, ensuring the unit provides a high quality, responsive and enabling service to support the council’s successful achievement of its vision and priorities, and continuous service improvement.

What we are looking for:

  • The ideal candidate will be self-motivated and experienced in research and development of policy proposals. You will have a broad knowledge of the key issues and challenges affecting local government and proven experience of developing effective strategies and delivery plans.
  • You will understand how to use data to manage performance, be able to provide oversight and challenge, and be proficient in the analysis of data and intelligence to develop insights that support operational and strategic decision-making.
  • The ability to work flexibly, to balance competing priorities in a fast-paced environment, and to get to grips with new policy areas, new systems and processes quickly, is essential. 
  • With excellent communication skills, you will be able to collaborate and communicate effectively with colleagues across the organisation and external partners, providing sound advice and producing a range of high-quality and engaging materials and written reports.
  • You will be able to motivate and support your teams, and ensure that work is delivered on time and to a high standard. You'll also need to understand the complexities of working in a political environment and be able to appreciate and balance different perspectives.

What we offer:

  • 32 days annual leave
  • Flexible working, including a hybrid working pattern for a better work-life balance.
  • Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
  • Free employee parking close to the offices.
  • Give As You Earn scheme.
  • Instant Reward Scheme to recognise and reward innovative achievement.
  • Employee Assistance Programme providing counselling, advice and information.
  • Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.

RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger. 

If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.

If you wish to discuss this position informally, please contact Jesal Dhokia, Interim Assistant Director for Strategy & Engagement on

To apply please click the Apply Now link below.


The whole of Eton town is a conservation area and there are significant areas of Windsor and Cookham similarly designated. The district includes 148 acres of parks, open spaces and recreational grounds and enjoys extensive riverside frontage with associated amenity areas. On the 1 April 1998 the Royal Borough and the other five Berkshire districts became Unitary Authorities and took over responsibility for the services previously provided by the former Berkshire County Council. The Royal Borough includes two ancient boroughs each with its own tradition and history. Windsor is known throughout the world for its castle, which has been a fortress and Royal residence for over 850 years. Both Windsor and its neighbour, Eton are major tourist attractions. The area of the Royal Borough extends along both banks of the River Thames between Runnymede and Windsor and on the south bank of the Thames from Windsor to Hurley. This area includes Datchet, Horton, Wraysbury, Old Windsor, Windsor Great Park, Sunninghill, Sunningdale, the Ascot Racecourse, the castle and the town of Windsor, Eton with its famous college, Maidenhead, the villages of Bray, Cookham and Hurley, White Waltham and Waltham St. Lawrence.

Company info
01628 798888
Town Hall
St. Ives Road

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert