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Homelessness Prevention Navigator RBKC615640

The Royal Borough of Kensington & Chelsea Council
Kensington and Chelsea, London (Greater)
£37,575 - £41,286 per annum
Closing date
10 Jun 2024

Providing vital signposts to help with housing and other issues

In Kensington and Chelsea, we put local people at the heart of decision-making, working in partnership with them to provide quality services that are responsive, effective and efficient. 

We have an excellent track-record in addressing homelessness but, with continuing pressure on housing across the borough, a more holistic and proactive approach is needed that is informed by health and wellbeing issues, including trauma awareness. We’re not only committed to reducing the number of homeless people and people living in temporary accommodation; we want to put residents first and build a homeless service that is a beacon of positive customer service. 

The Role:

You’ll take on a wide range of casework helping people with support needs navigate the housing system. This will include working with residents who approach our outreach surgeries and online platforms in different community settings. Although your focus will be on housing and homelessness prevention, you will carry out a vital triage process and may often refer and signpost people to other services. You can therefore expect to have close working relationships with a wide variety of organisations and agencies including children’s centres, mental health services and doctor’s surgeries. You’ll aim to offer advice, support and solutions to vulnerable people before housing issues become critical. Show us your passion for preventing homelessness and we’ll support you with a range of training opportunities in housing law, mental health and trauma-informed working practices. 

Please refer to the Job Description for more information.

About You:

We’ll look to you to provide a flexible person-centred approach, so exceptional communication skills are essential, including active listening and advocacy. You’re likely to have experience of working directly with vulnerable people who may have complex support needs and who may be at risk of homelessness or are homeless. Some knowledge of housing, homelessness and welfare systems is important, along with a good understanding of trauma and mental health and the role they play in housing issues. 

In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays.

To apply please click the Apply Now link below.

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