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Customer Service Representatives

City of York Council
York, North Yorkshire
Grade 5 Level 1 - 4 (24,629 - £25,779 pro rata per annum)
Closing date
5 Jun 2024

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Job Details

Are you an amazing retail, tourism or contact centre worker with excellent customer service skills who wants to help make a difference to people’s lives?

If you are, we need you!

Working in our customer services team, your day will be busy as you support our residents and businesses with a diverse range of queries where you can make a real difference. 

Whilst most contact is by phone, we still manage face to face appointments which will provide variety to your role and the opportunity to work from our modern, first-class Customer Centre based within the city centre as well as from home.  

We can offer successful candidates the opportunity to:

  • Work in a changing, dynamic, and growing environment
  • Contribute to your working environment through staff suggestion schemes
  • Make a difference to York residents
  • Put the customer at the heart of everything you do
  • Support and move forward the future development of this major council service

If you are looking for a new challenge or career development, we would welcome your application.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express him/herself spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

  • Full time – 37hrs per week – Monday to Friday 8.30am to 5pm
  • Part time hours will also be considered – Minimum 18.5hrs per week
  • A stand-by rota operates during weekends and bank holidays from 8.30am to 5.30pm to support emergencies such as flooding. Each CSR is on standby approximately 1 in 10 weekends.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact Simon Sturdy (Customer Services Team Manager) at  

Closing date: Wednesday 5 June 2024 at 12 midnight

To apply please click the Apply Now link below.


The City of York has a rich history stretching back nearly 2000 years; George VI once said that: 'The history of York is the history of England'. York has a wealth of heritage and history. York attracts over four million visitors a year and popular destinations include York Minster, which is the largest Gothic cathedral in Europe, the Castle Museum, the National Railway Museum and the Jorvik Viking Centre. Tourism is an important industry in York and the city also has a thriving bioscience, technology and research sector, centred on the City's Science Park. Other major employers include Nestle, City of York Council and York Hospitals NHS Trust. York has excellent transport links, being on the East Coast Mainline and close to the A1M. From York seaside resorts such as Scarborough, Whitby and Filey or the North York Moors National Park are a short journey by road or rail.

Company info
01904 551550
City of York Council
Library Square
North Yorkshire

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