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Home Improvement Agency Manager – Malton

North Yorkshire Council
Malton, North Yorkshire
Grade N - £48,474 – £52,504
Closing date
2 Jun 2024

Job Details

Our service supports residents to enable them to live their lives safely and independently in their own homes, providing specialist advice, support and guidance on a range of preventative measures and delivering disabled facilities grants, handyperson and other related services.

The Role

As Home Improvement Agency Manager, you will have a key role to play in ensuring successful outcomes for our residents in the newly formed countrywide Home Improvement Agency. You will be supporting the Head of Housing Renewal and working with your team to improve and drive efficiencies to maximise quality outcomes for our residents. This role requires strategic thinking to help drive service development, you will lead and advice the team and work in line with appropriate frameworks and legislation and deliver training, development, and performance management. You will develop and implement policies and procedures at team level and work collaboratively with a range of internal and external stakeholders to maintain best practice and effective partnership working.

What you will bring

You will be an exceptional, enthusiastic individual who wants to make a real difference to the quality of life of our older disabled and vulnerable residents. This is an excellent opportunity for you to help shape the future success of the service and to ensure the delivery of positive outcomes and improvements. You will have knowledge and experience of good practice standards and the legal framework in relation to the specialist area and an awareness of current national developments with experience of multi-agency working. You will have experience of performance management, continuous service improvement along with budget management. You will effectively lead, manage, and motivate the team and monitor services and practices to ensure agreed standards are maintained and intervene constructively where necessary.

Working for us 

When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position. Our holiday entitlement starts at 28 days rising to 34 days (pro-rata) per year with continued service, plus public holidays. Pension: save for your retirement with our generous local government pension scheme. Fitness & Rewards: Fitness discounts with various Gyms across the county. Stay on top of your game and save £££. Lifestyle Savings: explore a huge range of discounts to help you save money across hundreds of the UK’s favourite high-street and online retailers. Plus, lots more…

Contact and Apply  

If you would like to learn more about this role, please contact Lynn Williams (Head of Housing Renewal) at for an informal conversation. 

To apply please click the Apply Now link below.


From the 1st April 2023 the eight district, borough and county councils in North Yorkshire merge to form the new Council, serving 611,000 residents.

The County of North Yorkshire is the largest County in England and Wales. Within the county are 598 square miles of the Yorkshire Dales National Park, and 530 square miles of the North York Moors National Park. The county is included in the Yorkshire and Humberside Region.

Whilst the economy of the County has traditionally been dependent on agriculture and tourism, there is a fast growing high technology base and this, together with other forms of light manufacturing industry, is of increasing importance. The Council has an active policy of economic development and the predominantly rural character of the County is highly attractive to high technology businesses as well as the traditional industries of farming, food production and tourism. The County contains several centres of great historic interest, market towns that invite light industrial development, the modern coalfield area in the South, scenic, lightly populated upland areas and the extensive lowland area in the Vale of York.

With a brand new Council, newly elected members, the prospect of a new combined authority as well as its’ first ever mayor, North Yorkshire is on the cusp of a new dawn. The county already has firm foundations - a strong culture and identity which is rich in heritage; thriving communities where the people and places are resilient and innovative; beautiful scenery with stunning landscapes, quaint villages, market and coastal towns; plus the vibrant cities of York and Leeds just on the doorstep.  This amazing county combines the best of the traditional and the modern, and is widely regarded as one of the best places to live in the UK.  North Yorkshire is a great place to live, work and do business.

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